***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! However, some older devices are incapable of operating on both. Ask questions and share tips with other people 24 hours a day. Use our hub light guide. Ill ask my man at BT. - edited TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. 03-10-2020 In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Make sure that your computer is. Copyright Expert Reviews Holdings Ltd 2023. Just plug 3rd party router into the wall mounted Openreach fibre modem. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. (Not Business variant). "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. - edited "Common sense is the collection of prejudices acquired by age eighteen." Accessing the Hub Manager using a Hub 3 or Hub 5. Therefore, it costs more money and were stuck in the contract till 2023! ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. BT added that an update for all users would be available by the end of May. I don't think the workaround for modem mode works. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. (the macaddress is the same as the wifi router apart from a few letters. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. It should appear as soon as you connect to the Hub and open a browser. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. 7h47. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. After trying to set bridge mode and saving (the save appears to hang) I eventually. Your broadband can be activated any time up to midnight. Wait a few moments for it to connect. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. 03-10-2020 (the macaddress is the same as the wifi router apart from a few letters.) Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. 01-10-2020 Understand rental and other basic charges, Enter the admin password. Slide the two parts of the hubs plug together until they click into place. If your BT broadband home network is playing up, you're not alone. Save the file. Having a yolk sac that is too large or too small has been associated with pregnancy loss. Does anyone know if a Sonos Boost would resolve the issue? My speed has dropped to 40Mbps on my wifi devices. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. I also want to be able to repair and modify the frame. Connect using the details on your hub What is the difference between WiFi 6E and WiFi 6? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. First, you need to connect to the router's web management page, so that you can change the settings that you want. 30-09-2020 My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. This brings up a hidden page. No problem. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. There are simple ways you can boost performance and get the best from your broadband. Please try again in a few minutes. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. It also has 4 Gigabit LAN ports. Ive got a man from BT ringing me during the week so I will report back what happens. I have now switched the 5GHz option off,which immediately sorted the problem. 01-10-2020 it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Weve been experiencing the same frustration with this issue. Guide to the BT Business Smart Hub. This will open the Wireless Settings page. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. At least Ive got Sonos working now even though it is at the expense of 5ghz. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. Your BT Business Hub should now be in bridge mode. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Solved! Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM ? Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. The handler switched off 5ghz frequency remotely. 30-09-2020 It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Changing Wireless Modeto 2 didn't fix the problem. This would be a double NAT (two router) condition which isn't recommended. Microfilters: Why do you need them? Make sure you keep your hub on all the time. Make sure it is fully pushed in - you'll hear a click. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. How can I turn it on and off? Vodafone Broadband: Great prices but at what cost? A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. You'll find it on the back of the Hub if you haven't updated it. My router is getting blocked despite following all the advice above and anything I could find online. This will open the Hub manager. Check out our other help articles. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. This WAN socket can be used with either a FTTP interface or a FTTC modem. . After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. At the bottom is a setting for. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. AP mode is preferred if you have a ISP modem/router that can't be bridged. If there is a hint then a custom password has been setup. Great. The remaining functionality of the hub (routing, and wifi) is not used. This means that you've got no control over which network your device joins. Then you can use the Orbi router in Router mode.3. Find your model. Insert the other end of the broadband cable into the Broadband socket on your hub. I have a new hub. This isnt a viable long term solution though for me. It can. This means your Hub hasn't yet registered your device as completed. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Connect the cable to the hub's power port, plug it into the wall and switch it on. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. You should see a box similar to the one shown below. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Navigate Advanced Settings > Log in > Broadband > Internet. Click OK. Also, it took a number of days for me to find this thread of communication online. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. Not sure which hub or router you're using? This topic has been marked solved and closed to new posts due to inactivity. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. The router is now displaying hidden ssid. Click a dropdown for your model of hub. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Make sure you've completed every step of Smart Setup. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Go to Solution. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. I did this on a Deco mesh. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. This will take to a status screen. If you have changed it and now forgotten it, you can use the. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). ensure Sonos all working correctly via boost with 5ghz still turned off. Enter http://192.168.1.254 into the address bar to go to the management page. Pretty obviously really if I look at an old BT modem. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. I have an update to share with you all regarding this issue. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. It looks like the 'Bridging' button simply does not work. Fix problems or report a fault with our troubleshooter. So the question remaining is does it actually work on a residential Smarthub? Look for the tab on the back of your hub. I may try the hardwired solution if things do not move fast. Links to user manuals and other documents for BT Hubs for broadband. Yes its not ideal. Click a dropdown for your model of hub. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Click a dropdown for your model of Hub. So first step is to go to a PC or a mobile device that has a web browser that's usable. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'.