It goes against our guidelines to offer incentives for reviews. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. We hope to see you shopping with us very soon. Very disappointing.Would never order from them again! These featured collections are typically the most popular and best-selling products on the Footasylum website. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. When you purchase through links on our site, we may earn an affiliate commission. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Ordered it on Monday and it was delivered on Tuesday. All rights reserved. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Ends: Tue 28 Feb 2023. If this was my store, they would all be sacked. Avoid this store at all costs. Still over 300 down! very helpful as Liverpool didnt answer the phone. Thank you so much. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Find out how we combat fake reviews. Easy! There was a problem. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. Once Footasylum has received and inspected your order, a refund will be issued. Stay ahead of the game with the latest trainers and clothing from Footasylum. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. If valid, the page will refresh and your total will be updated accordingly. Rolling eyes, rude attitude. I would definitely recommend and will be a returning customer. Next time it will be JD SPORTS for my next purchase. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. 27 Feb. At least 30% off in the . Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. . We hope to see you shopping with us very soon. - Fred, posted 2 months ago Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood To break them up politely to ask for helpit was like I had sowrn at them. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Take care!Thanks,Rebekah. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Please provide a valid proof of purchase. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Price was unbelievable for what I got! However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Highly recommend and will definitely buy from Zavetti again. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. I was taught to value customers, no matter what job I was in. This is the last thing I buy from footasylum from here on. They were dispatched quickly and delivered within a few days to Northern Ireland. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Check out what 59,340 people have written so far, and share your own experience. My son lost out on his Christmas presents as a result. Footasylum. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Yay! It goes against our guidelines to offer incentives for reviews. It's great to hear you are happy with the coat and that the delivery was so quick. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Claim your profile to access Trustpilots free business tools and connect with customers. Happy from start to finish! sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Check out what 59,467 people have written so far, and share your own experience. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Email and text communication was prompt and efficient. Great sale and super quick on delivery. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Greater than 75%. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. 2023 Trustpilot A/S. They sent me trainers in a damaged box. Been trying via live chat, what's app and calling HQ. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. We also ensure all reviews are published without moderation. Hey Getta,Thanks for leaving us a great review. Package allegedly dispatched on 11th December and now reported as list in transit! Absolutely fuming with this company. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! 299.99. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. Gain access to Footasylum UNLCKD through your main Footasylum account. Replies to negative reviews in < 24 hours. Email never arrived so ended up going to a store on crutches to get a refund. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Ends: Mon 6 Mar 2023. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Great to hear that the parcel arrived so quickly. That is great news that they arrived a day early!We hope to see you again very soon. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. 4. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Treated myself to some new trainers and jogging bottoms in the sale! Unable to get in touch with anyone from customer service to resolve issue. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Anyone can write a Trustpilot review. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. It goes against our guidelines to offer incentives for reviews. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Shoved the card machine into our face. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. I would avoid at all costs. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. A simple full refund is all I wanted from the first time I was messed around!! Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Thank you so much. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Get FREE UK delivery on all orders over 60 and FREE UK returns. Ordered coats for 2 of my sons in the sale. 10/10 will not be using footasylum again. Ordered some trainers at 10.30pm amd paid for next day delivery. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - I can't even point the blame at one member of staff because they were all terrible. Looks like they have found the nearest spare tatty box to send them out in. Purchased 2 pairs of Salomon trainers in different sizes. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. That is great news about the fast delivery.We hope to see you again very soon. The North Face. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Please note that we may share your email with the company to verify your order. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Footasylum exchanges are only available in the UK. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Bought a pair of Boss trainers at the end of November 2022. That is great news that they arrived a day early!We hope to see you again very soon. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Here are 8 tips for writing great reviews. Round and round in circles. Claim your profile to access Trustpilots free business tools and connect with customers. - Anonymous. Hey Karl!Thanks for taking the time to leave us a review. All in all, satisfied with my purchase and dealings with this shop. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Shocking company - bought two items trainers and sliders order value 100.28 never received. Strengthen your review by uploading photos & videos. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. You have 28 days to return your items and you'll need your original receipt or delivery note. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Will definitely be ordering from them again. No greeting, no please, no thank you. All rights reserved. Thanks. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. In November 2022 I placed an order with FootAsylum and it never came. I brought some trainers and returned them just before the 28 day period which was allowed for returns. | Read 8,321-8,340 Reviews out of 55,152 We also ensure all reviews are published without moderation. Ordered it on Monday and it was delivered on Tuesday. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Next time it will be JD SPORTS for my next purchase. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. I have worked in retail for over 15 years. Once cleared, your points will turn into money off any future purchases. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Giving one star so I can leave this review. If this was my store, they would all be sacked. This time, however, when I ordered, their courier choice was Yodel. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Asked for a pair of trainerscould not even tell what the guy said. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Was told that neither was possible because I didnt return them in the original shoe box! Footasylum Discount Code: 10% off Everything. First and last time I will use this company. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. - Anonymous, posted 4 months ago Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Wow! my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Do you agree with Footasylum's 4-star rating? Greater than 37%. 1. 20%. 3 ratings with the average rating of 4 out of 5 stars. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Customer Service. We also ensure all reviews are published without moderation. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Ordered it on Monday and it was delivered on Tuesday. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Average Delivery Time. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Will not use again. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Over 90 off RRP. Hey MattThanks for taking the time to leave us a review. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. !spoke to Edge lane store about colours in crocs. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. You have disabled javascript in your browser, please enable. Purchased 2 pairs of Salomon trainers in different sizes. Get your sneaker fix anytime, anywhere with the Footasylum app. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches.