Please check with your phone provider if you are unsure about how much a call will cost. Drop us an email using our contact form. Toll Free in the U.S. Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English. If you incur any problems or have any questions concerning your order or the status of your order, contact our customer service representatives who are available from 9 a.m. to 5 p.m. GMT Monday through Friday. Get in touch with our Customer Support team via our online form. GWR 2023 All rights reserved. If you would like to order more certificates for the same GUINNESS WORLD RECORDS record title, these can be added to your basket up to a maximum of 100 at any time during the shopping process. Aircoach. Duncan joined GWR in June 2019 and brings a wealth of cross-industry railway experience to the role. He was asked to step across to sister business, South Western Railway, in 2020 to address serious performance, partnership and contractual issues and returned as Managing Director of GWR in January 2021 having addressed the key SWR issues. Contact Information John Carter Media and Communications Manager Great Western Railway 0845 410 4444 07715 040424 John.Carter1@gwr.com Notes to editors Main picture: A Class 387 Electrostar at Cardiff Central, with the Principality Stadium in the background Travel Update 28/2 Following the emergency services dealing with an incident between Reading and London Paddington, all lines have now reopened. Mark is the Managing Director of Great Western Railway. Once you have sent us your evidence, you can also purchase our Priority Evidence Review service to prioritise the review of the evidence and the approval of your record. Back Submit. Opening hours: Monday to Friday 08:00 - 20:00, Saturday 09:00 -18:00, Sunday 09:00 -16:00. Find out how we keep your data secure, and what you can do to keep safe online. Useful information. Richard leads the Driver, Guards and On-board Customer Host teams and also plays an important role in our partnership with Network Rail; making sure our customers' journeys are disrupted as little as possible when works on the line take place. You will have 45 minutes to complete this transaction before the session expires. Please call 1-888-280-4331 if you have any questions. You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office, and Revenue Protection, where you'll gain real customer service skills. Where possible, we need to know: You can ask a friend, family member, guardian, support worker or carer to make a complaint on your behalf. Once here, select the link "For alternative payment methods please request an invoice", Enter your details (name and address) that will appear on the invoice. Simple! We operate four major UK train operating companies - Avanti West Coast, Great Western Railway (GWR), South Western . Please do not proceed and continue to the checkout stage unless the wording of the certificate is absolutely correct. Please refer to our Current application waiting times page for the most up-to-date information. To learn more please visit the Business Solutions section of our website. Complaint-tracking software can be used as a training tool, for monitoring quality insurance and for collaboration. If you are purchasing a Certificate of Participation, then you will be able to personalise your certificate with your name, following the instructions on the Certificate of Participation page. here are some reasons on why applications are rejected. Professional Coach driver. If you do not know the date of the event, then we would advise at first, to try searching surrounding dates. Please register your lost property using the form on our website. We've made it easy to rearrange your travel plans in advance. Please do not post any personal information relating to yourself, or employees of Great Western Railway as these comments will not be approved. Thank you for taking the time to write a view and apologies again for the unpleasant conditions. A refund for flexible tickets can be simply submitted and changed for Advance Tickets on your TrainPal app without having to contact customer service. It is also important that you have a system to track customer complaints. You can download our two Complaints Handling Procedure documents by clicking on the links below. View our cookie policy here. Looking for assistance from customer support representatives over the phone? You can order up to 100 copies of a single name certificate via the Guinness World Records store. This is the customer service number for questions about your health insurance coverage, benefits or treatment. Learn more about Resolver Pro and how to claim your business. If you wish to learn more about our fee-based Consultancy services or if you are applying on behalf of an organisation or brand please visit the Business Solutions section of our website. Refund . You may also like to: find out more about travelling with us learn more about ways to save on train travel We aim to respond to all complaints within 5 days of receiving it. WHAT MAKES A GUINNESS WORLD RECORDS TITLE? If, however, you are unable to pay via these methods, you can generate an invoice and then arrange payment via bank transfer. login to your Guinness World Records account, contact our customer service representatives, Guinness World Records store certificate page, How to set or break a Guinness World Records title. At Guinness World Records we evaluate each application individually and endeavour to get back to you as soon as we can, but due to the volume of applications we receive, it can take up to 12 weeks* to process, so please bear with us. What makes a Guinness World Records title? Ticket refunds and changes 12 articles. It took 4 weeks , telephone interview, easy group assesment in Swindon and in 24 hours email invinting for interview in Paddington . Sign In/Register Use one of the buttons below to sign in or create a new account. . Your message will be delivered directly to the Records Manager dealing with your application. Disruption is still expected until 12:00. Join the 1,400 people who've already contributed. Call us on 03451 27 29 20 Open daily: 7am - 10pm (closed Christmas day) To access your online account, log in and select the relevant application and scroll to the bottom of the page to the correspondence box. If your application and enquiry is urgent,you may wish to upgrade to the Priority Application service. Payments should be made via Paypal or Worldpay and these options are presented once you reach the payment screen when processing an application. If thats the case, then theyll contact you to let you know. All newly approved record holders will need to personally order their own Record Holder certificate direct from the Guinness World Records Store. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Great Western Railway. Find more information about refunds, or submit a refund claim here. Best and worst companies at resolving issues. Images owned by GWR, or courtesy of Network Rail or Visit England. Find out more about how we are keeping our services safe for you here. Great Western Railway's Daniel Golton has been named Young Professional of the Year at the Rail Business Awards, the industry's most recognised awards scheme. If you have already submitted a Standard Application and decide that you want to upgrade to the Priority Application service, you can do so at any time. If you need a speedier response, we advise that you use the Priority Application service which will speed the processing of your record application to just 5 working days. In the unlikely event you have not received a response from us within 12 weeks* of submitting your application, please contact us with your application ID, registered email address and proposed record title. The more information you can give us, the quicker we will be able to reply to you. Select View your invoice, Your invoice will load up in a new window. If you have already generated an invoice for your application you must pay by bank transfer. We advise you check your journey before traveling with us today, There is a good service across our network. Amanda returned to GWR in January 2023. Welcome to Amazon Customer Service. Email: info@railombudsman.org, Post: FREEPOST-RAIL OMBUDSMAN. Contact Us BCBS Customer Service Call the toll-free number on the back of your member ID card for BCBS customer service. Daryn joined us in 2015, having held various roles in Transport for London and London Underground. Whilst we are finalising the locations for the Customer Service Apprentice cohort 2023, the locations our Customer Service Apprentices have previously been placed are Reading, Maidenhead, Didcot, Swindon, Bristol, Westbury, Exeter, Plymouth, and Truro. You can choose the Priority Application service during the online application process when you first submit your application. If you wish to purchase a certificate, then please visit the Guinness World Records store and refer to the rest of the information in our certificates FAQs. Our Passenger Assistance meeting point is in our station reception area by Platform 1 and is open 7 days a week from 07:00 - 23:00. We areSee this and similar jobs on LinkedIn. 24 Feb 2023. You will receive a confirmation email once your order ships. Unfortunately O2 withdrew email support quite some time ago which beggars belief from a communications company. Visit the Guinness World Records store certificate page and simply click on the add to basket underneath the certificate of participation section to bring up the Find your official (Guinness World Records) record breaking event box. He has chaired the UK rail industry National Task Force and sits on the Rail Delivery Group Planning and Production Board. Charge 95 for a return from Bristol to London (I could drive for half that) and then they have the nerve to charge me an extra 25 because I took the 22:48 instead of the 21:48 to spend a bit of extra time with my friends. Your main responsibilities will be: Providing the highest level of customer service and being proactive to customer needs Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. The shifts start no earlier than 07:00 hours and finish no later than 20:00 hours. Account and payments 15 articles. It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. Contact Us. Email: info@railombudsman.org. Help and support Are you a customer looking for help with a journey, or support to change tickets or claim a refund? We advise you check your journey before traveling with us today, There is a good service across our network. . If you agree with their decision, then we have to act on what they say. More. Please note: We do not currently provide soft or electronic copies of certificates. Operate approximately 27% of UK rail market. You can find contact details for Great Western Railway above. It can take up to 12 weeks* for us to assess your application and send you the guidelines for your record attempt. Our Customer Service team will be able to look into this for you. The GWR team are taking the business through a fundamental customer focused transformation which has already seen us rebrand as GWR and now we are engaging on a huge programme of electrification, station improvements, implementing new trains, developing a people and customer centric culture and getting ready for Crossrail. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. To do this, please login to your Guinness World Records account, select the relevant application and click on Upgrade to Priority Application. Posted Posted 24 days ago. Please refer to our Current application waiting timesfor the most up-to-date information. The process took 8 weeks. Select the relevant application from the Applications section of your dashboard, Scroll down to the section called "Receipt", Your receipt will then load in a new window, From here it can be printed or downloaded as a pdf file, Once here, select the link For alternative payment methods please request an invoice" at the bottom of the payment options, The next page will have a link to your invoice. Please ensure that you clearly state the misprint or misspelling, with your application reference/claim ID number, exact record title and Record Holder name. The only ways of communicating with customer service are via the Contact us link. | Read 321-340 Reviews out of 1,311 How many stars would you give Great Western Railway? Our mailing address is: GWR Geiger BTC House 9 Millington Road Hayes Middlesex UB3 4AZ customerservice@geiger.com 020 8569 2250 Weve helped millions of people find a resolution. You can be certain that youre talking to the right person at the right time. Or fill out the following form. Search for jobs via job title or by location using the fields below: If you leave fields blank and click the search button you will see all available vacancies. This is a paid-for service which costs 500 (in the UK) and $800 (in the US) for applications for existing record titles, and 650 (in the UK) and $1,000 (in the US) for applications for new record titles. Waiting times for a Self-service application can take up to 12 weeks.*. If you would prefer to pay by another method you need to cancel your current application and start a new one. Please note, using the Priority Application service does not guarantee that your application will be successful and we do not issue refunds if your application is unsuccessful. Standard interview , examples about customer service, team , deal with a difficult customer etc. On the next page, click on Upgrade to Priority and then follow the prompts. . GWR. Click here for more details.. See if you are entitled to compensation here. However, if you'd rather complain directly, you can use the above address to contact Great Western Railway. Call The Trainline customer service faster with GetHuman +44-0871-244-1545 Customer service Current Wait: 127 mins (89m avg) Hours: 24 hours, 7 days; best time to call: 10:45am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! If you see something wrong, let a member of staff know as soon as possible and theyll try to help there and then. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Starting his career at Reading station in 1989 he worked for British Rail, Railtrack and several train operators including Thames Trains, First North Western, c2c, Silverlink, Gatwick Express and WAGN. Covid-19 Covid-19: Refund procedure. All product and company names are trademarks or registered trademarks of their respective holders. Daryns key priority is continuous Train service Performance Improvement working jointly with Network Rail and other key stakeholders so our customer's journeys are disrupted as little as possible. Theres no jargon in our rights guides. If 16 weeks have passed since the record attempt date, then please contact us with the exact record title, date of attempt, location and Record Holder Name for further assistance. If you are attempting a record on behalf of an organization, please contact our Consultancy division where they are included as part of a wide range of products and services to help maximise the impact of your record attempt. You will be asked to sign-in using the email address and password that you use to access your Guinness World Records account. Guinness World Records Kids (opens in a new window), GWR Merchandise Store (opens in a new window), Corporate Social Responsibility activities & fundraising ideas, Community engagement & tourism marketing activities. Before checkout, you will be asked to review and approve the wording of your certificate. We have partnered with MissingX to help you find your lost items. Select your Record Title, click continue and then follow the instructions on the next page to purchase. From 12 an hour. . e-Commerce / mobile technology solutions In addition to vwr.com, VWR, part of Avantor offers a state-of-the-art technology solutions portfolio. We have a duty to protect both our fare-paying passengers and the revenue we receive from tickets. Whilst we are finalising the locations for the Customer Service Apprentice cohort 2023, the locations our Customer Service Apprentices have previously been placed are Reading, Maidenhead, Didcot, Swindon, Bristol, Westbury, Exeter, Plymouth, and Truro. You may find the answer to your query in our frequently asked questions. Initial complaints should be directed to Great Western Railway directly. If you do not have online access, use our automated phone system for eligibility and benefits and other self-service requests. He is responsible for the supply and maintenance of the GWR fleet of trains, including the management of GWRs maintenance depots and train service provision contracts. All directors of Caledonian Sleepers Rail Leasing Limited, Website for Caledonian Sleepers Rail Leasing Limited, All directors of First Rail Holdings Limited, All directors of Govia Thameslink Railway Ltd, Website for Great Western Railway - Bristol Parkway Station, Website for Great Western Railway - Bristol Temple Meads Station, All directors of Hull Trains Company Limited, All directors of London Midland Trains Limited, Website for London Midland Trains Limited, Arriva Trains Wales (ArrivaTW, Arriva TW, Arriva Trains Wales/trenau Arriva Cymru Limited), Avanti West Coast (was Virgin Trains, West Coast Trains, West Coast Mainline, West Coast Railways, VirginTrains, Virgin Rail, Virgin Cross Country, Virgin XC), Caledonian Sleepers Rail Leasing Limited (Serco Caledonian Sleeper, Caledonia Sleeper, Calendonian Sleeper), Chiltern Railways (Chiltern Rail, Chiltern Trains), CITB (Construction Industry Training Board), CrossCountry Trains (Cross Country Trains, XC Trains Limited), East Midlands Railway (East Midlands Trains Limited, East Midland Trains, EastMidlands Trains), First Rail Holdings Limited (First Railways, First Trains), Govia Thameslink Railway Ltd (Thameslink, Great Northern, GTR, Southern Railway, Thames Link, Gatwick Express, Tameslink, Thames Link, GoviaThameslink), Grand Central Rail (Grand Central Trains), Great Western Railway - Bristol Parkway Station (GWR, First Great Western, FGW), Great Western Railway - Bristol Temple Meads Station (GWR, First Great Western, FGW), Great Western Railway - London Paddington Station (GWR, First Great Western, FGW), Greater Anglia (GreaterAnglia, Anglia Trains, Anglia Rail, Greater Anglia Trains, Abellio Greater Anglia), GWR (Great Western Railway, GWR, First Great Western, FGW), Hull Trains (HullTrains, First Hull Trains), LNER (London North Eastern Railway, Virgin Trains East Coast, East Coast Trains, Eastcoast Trains, East Coast Main Line, ECML, Virgin East Coast, Virgin Rail East Coast, Virgin East Coast Trains, VirginTrains East Coast), London Midland Trains Limited (LondonMidland, London-Midland), Network Rail (NetworkRail, formerly RailTrack, RT Group plc, Net Work Rail), Northern Railway (Northern Rail, NorthernRail, Arriva Rail North, NorthernRailways, Arriva Rail Northern), Rail Delivery Group (RDG, Association of Train Operating Companies, ATOC, National Rail, Young Person's Railcard, Senior Railcard, Railcards Marketing, myinterrail, My Interrail), Raileasy (Rail Easy, Ferries Trains Planes Ltd), ScotRail (Scot Rail, Abellio ScotRail, Abellio Scot Rail, ScotRail Alliance, Scotland's Railway), South Western Railway (SWR, South West Railway), Southeastern Railway (South Eastern Railways, South-Eastern Railways, South Eastern Trains, SouthEastern Trains), Trainline Plc (thetrainline.com, Train Line, The Train Line, TrainLine, Captain Train, trainline.com), Transport for London (TfL) - London Underground (Tube, Oyster Card, London Rail, DLR, Docklands Light Railway, London Transport, Tramlink, Congestion Charge, Transport of London).