Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Unsubscribe at any time. 3 for $533.58. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Promised by 2/23. Do not use Vividseats!! All Rights Reserved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She says no digital. I had to call to verify that these seats are in fact in different rows one behind the other. I asked to speak to the manager, told me there was no one above him. Thank you for sharing your feedback, Gregory. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Kept telling me same blurb about it was my fault, not his, no refund, etc. Your transaction is secure, and you also get a full refund for canceled events. Paid over $300 to an event that was postponed minutes before it was scheduled. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. I had listened to his show on the radio (and bought many of his books) for many years. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. THEY ARE SCAMMERS. Service 254 Value 245 Shipping 164 While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Terrible customer service. They take your money, and you have no valid tickets. I thought maybe that was the seller. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. He reassured me of any concerns I had and was very patient with me. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. It also assists sellers who have tickets and want to sell them safely. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. We'll get you there. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. They take your money, and you have no valid tickets. However, no matter what link they have provided I cannot access these tickets. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Thank you Amanda. 3 for $533.58. I could not attend. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. There was not enough time to even get to the venue. Purchased parking for the Super Bowl. 100% buyer guarantee. That clearly didn't happen bc I received NO TICKETS! The second time was one of my worst experiences trying to buy event tickets. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. These seats sell for $35.00 each. Not game day yet so have not opened app for seats. Don't EVER use vivid seats for any purchases. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Very deceptive and unfair marketing. UNLV Rebels at Utah State Aggies 2x Football Tickets. Thank you. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. It is never our intention to make our fans feel this way. He was very polite, professional, kind, and made the process very easy! I did not get what I paid for. Melinda, your concerns are absolutely valuable and matter to us. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. These were special seats, including dinner and first 2 rows on the dirt. Wed, 11 May, 2022 at 5:09 PM. The following is a chronological timing of the events that occurred: Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Vivid seats are scammers. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Then the day of the event I got an email cancelling my ticket. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. Its not final unless I had the tickets available which I didnt. Recent customer reviews are positive. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. I purchased tickets well in advance and the tickets weren't cheap. VividSeats has B rating with the BBB.org as of September 2022. I have bought tickets through Vivid Seats for two different concerts. So I quickly attempted to purchase another ticket. But, that won't happen with your company. Called customer service and she said we have to fill out a form and wait. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. We paid $1,279.45 for these tickets. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Also, VividSeats says all orders are 100% . *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. How you capitalize via mass buyout of tickets and resell with fees and markup prices. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I received an email a few days before the game to "Confirm my email". This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Terrible customer service. Vivid refused a refund! Vivid seats is horrible. Thank you. We would love to review your order again to see if there's anything we can do to make this right for you. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. I asked to print the tickets for my group but was told I had to use the electronic system. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. The email made a vague reference to covid 19 but no definite reason was given. Thank you, you have successfully subscribed to our newsletter! I want my $1,500 back in my bank account. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Products used:Tickets for an upcoming football game. He said I should post the tickets for sale. Vivid Seats. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I purchased tickets through you company for the September 11, 2022 Rodeo. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. No refund offered!! I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. I tried not to trip thinking I could sell them forward. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! This was an absolute nightmare. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Ticket resale limitations; prohibition; exception. Eugene was very helpful with my questions. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. She knew exactly what I needed and arranged to have it. Sign up to receive our free weekly newsletter. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. All they say is their sry, well so am I! Companies can ask for reviews via automatic invitations. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] They didn't even attempt to make it right. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Total SCAM! Dial 833-228-5143. Vivid Seats provided fraudulent tickets to me. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Barbara, who is my agent, was absolutely the best that you could have. For 2 and now the event is selling them for 25$$$!!! Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. Anyone can write a Trustpilot review. I own a venue. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Vivid Seats ranks 30th among Tickets sites. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . Long story short the ticket transfer did not go smoothly. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. It asked how many tickets I wanted which I selected two. I highly recommend purchasing tickets from a verified seller on Vivid Seats. I never received my tickets but was charged for them. Request to speak to a Vivid Seats agent. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Explain your situation and why you wish to receive a refund. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. Spent all week leading up to the event trying to call only to get the worst support ever. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I was purchasing 3 tickets and wanted to make sure we are all seated together. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Vivid nor Ticketmaster seem to care about my issue. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. 10.1K Ratings. Please refund me the differance between what you charged me and what the tickets actually cost. Group tickets DO NOT need to have electronic tickets. I do expect a responce and an apology for this overcharge. This review was chosen algorithmically as the most valued customer feedback. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. I had a great experience. We have a 100% Buyer Guarantee. Vivid Seats ranks 27th among Tickets sites. The staff are even more amazing. Gain trust and grow your business with customer reviews. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Desired outcome: There was some type of electronic glitch. Never again. Overall, my experience was very positive. How do I determine the seat numbers for a ticket listing? I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Address: 111 N. Canal Street. Ive only purchased tickets from this site twice. Vivid Seats Culture At a Glance. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Very helpful indeed! Vivid Seats' email and phones were not responding to many numerous requests. 100% Buyer Guarantee is a complete falsity. I was going to the AFC championship game and bought a parking pass from Vivid Seats. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! So, Vivid seats charged an additional $196. Yes. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. The 21st was spent on the phone trying to aquire our tickets. We apologize that you didn't receive the tickets you requested, Charlotte. Save. Nothing arrived. I was told that I should have known that by this note that was listed: xfer Piggyback. I have read many many complaints about the 'fake' guarantees. All I got was a run around, excuses, and finally no response what so ever. Original review: Feb. 9, 2023. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. 5 Weeks later changed their policy!!! Day of game they said only had 2 tickets available and sold my other 4. We appreciate you bringing this matter to our attention and will be following up with you again soon. We invite you to reach out to our online support team by social media. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. But, what I'm reviewing . Dont EVER use vivid seats for any purchases. We understand how this may be upsetting for you. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Your trust is important to us. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I feel sorry for other customers who have lost a lot more money than we did. Call and ask what the service charge is before buying. None of the options worked for us NEVER will I use this company again. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Phoney Company! If I purchase both sets, will the seats be together? We assure that you and your partner will be able to sit together. It told me the section of the tickets but not the exact seat numbers. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. If you make a last second purchase, you are putting yourself at risk. The seller sets the ticket price. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I have put in calls, live chats and emailed customer support. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. We also ensure all reviews are published without moderation. Showed up after start of game and lot was closed. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Agreed! Customer service would not help since the event was technically postponed and not cancelled. Absolutely disgusting. I found two separate listings for tickets in the same section and row. The total price was $1405.95. These people are thieves and liars. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. 3 for $533.58. These were sold from the originator which means there's no reason they couldn't have been refunded. Its location on this page may change next time you visit. They can see this but they refused to issue a refund. One arrived by mail with a "Lot 16" other was delivered electronically. I had to purchase four more tickets that were handicapped seats from the venue. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. The moment you hit submit, they have your money and will not refund. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Her personality was fantastic and the whole experience was just perfect. Please Refund at least $1000. I purchased tickets for the New Edition concert through Vivid Seats. Yes, you get great prices on concert tickets because it is a con. Great service. Well start sending you the news you need delivered straight to you. No issues at all, would use them again. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. and their online chat system is useless. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. BS. I suggest never doing business with them. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Vivid charged me 78 dollars for a 30 dollar ticket. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. The third party did not send us the electronic tickets. We apologize for the frustration you experienced. They are efficient, professional and the price is always right. Customer identification can be provided if needed. Vivid Seats. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We're serious about getting you to the live events that you love. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Marvin J was a great help to me in getting my tickets when n the website wasn't working. Vivid Seats is an independently owned and operated online marketplace. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Ticket master from now on! I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Suggest you use another ticket broker. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I just want the Tickets I spent over 2 thousand of my hard earned money on. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. When I got to the rodeo they couldn't find my ticket so I had to get a new one! We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Report as inappropriate. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Yes. Customer identification can be provided if needed. Takes no accountability for a time glitch that had us go to a show at the wrong time. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Chicago, IL 60606-0606. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). I am very disappointed in not being able to attend the show. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there.