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Comment * document.getElementById("comment").setAttribute("id","a56188f7a9b47f8e56827582111ff33d");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. What is included with Eargo hearing aids? Frequently asked questions about Eargo hearing aids, justice.gov/opa/pr/hearing-aid-company-eargo-inc-agrees-pay-3437-million-settle-common-law-and-false-claims-act, fda.gov/medical-devices/hearing-aids/how-get-hearing-aids, ncbi.nlm.nih.gov/pmc/articles/PMC4871211/, Types of Hearing Aids and How to Choose Whats Best for You, The Cost of Hearing Aids: What You Need to Know, Debra Sullivan, Ph.D., MSN, R.N., CNE, COI, Cochlear Implants: Pros, Cons, and How They Work, What You Need to Know About High Frequency Hearing Loss, The 8 Best Over-the-Counter Hearing Aids of 2023, Over-the-Counter vs. The accompanying Eargo app allows for fine tuning of sound volumes, treble and bass, and switching . . Yes, Eargo sells four models of hearing aids that are classified as medical devices by the FDA. stihl fs38 carburetor replacement; best adhesive for asphalt; breville espresso machine 220v; mesh velcro head wrap; . You can also finance your devices online with 12- and 24-month plans, or pay for them upfront over the phone. The warranty covers unlimited repairs and one-time loss or damage per hearing aid. The Neo HiFi is supported by the Eargo app and can be personalized using the help of your hearing professional and enhanced audio controls on the device. Coleman Military Surplus, You can see if your insurance or a Health Savings Account (HSA) covers Eargo hearing aids. Keep Eargos Dry. They will help you with troubleshooting and process in and out of warranty requests if necessary. The Eargo Neo HiFi is a state-of-the-art hearing aid costing $1,650 per pair, which is still reasonable compared to other brands in the industry. Eargo Flexis starting from $25 : N/A Free Shipping Free Shipping on any order : N/A Sale Eargo 6 as low as $83/month : N/A Sale Wax Guard Replacement Tool Now $25 : N/A Sale Charger Bundles starting at $295 : N/A The company recommends changing tips every three months to prevent wax buildup. Select a new Petal. Like all Eargo hearing aids, you can request a free sample of non-working Eargo 5s before you buy in order to gauge how they fit and feel. How to Insert and Remove and Replace the tips of your Eargo 5 devices, called Petals. We are each unique but we all have one thing in common: our ears produce wax, oil and perspiration. Jan 6, 2022, 11:00 AM PST. Although there are some differences between hearing aids and hearing amplifiers, the end result for most people is the same. Newsletters Search. Pro Tip: To avoid a mix-up, be sure to set aside any non-working components before getting started. OTC hearing aids are growing in popularity. Let your devices air dry or dry them with a dry cloth. However, this can result in a hearing aid that doesnt fully suit your needs. If not replacing, Petals may be soaked in warm soapy water for 3-5 minutes to clean them. Eargos patented earpieces are made of soft silicone in a shape that looks much like a small flower. Make sure your Charger is charged up. 4. Click to receive Wax Guard Replacement Tool for Only $25! The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. Please keep your Hearing Devices inside your Charger with the lid secured during the programming process. Copyright 2023 SeniorLiving.org a Centerfield Media Company. ADDITIONAL EARGO 5, 6, & 7 DEVICE CARE: REMOVE AND REPLACE PETALS Change Petals about every month or when sound quality is decreased. The box includes two devices, tips and caps, a wireless charger, a power cable, an adapter and device cleaning tools.. Need more richness and loudness, use the Closed Petal tip. Your email address will not be published. San Jose, California-based Eargo, Inc. launched its latest generation in-canal hearing aids at CES 2022 in Las Vegas. Devices - Adding a new or replacement Device. When considering the price, keep in mind that the mic and "petal" parts of the devices need frequent replacement. Voila! Everything else goes in normal waste. SeniorLiving.org is compensated when you click on the provider links listed on this page. Eargos four hearing aid models are sold directly to the consumer and are described as self-fitting. Charger and devices may feel warm from inductive charging. Eargo prides itself on making the buying process simple, efficient, and safe. (2016). The Eargo 6 automatically adjust to a user's environment. Eargo 6 is one of the company's smallest in-canal rechargeable hearing aid models. REPLACE THE PETALS Replacement Petal packaging is designed to help change them. Hold the device firmly around its middle. Posted on September 6, 2022 by September 6, 2022 by Hearing aids are an investment. Save $360 on Eargo 7 for a limited time. Once you receive your hearing aids, you can use them directly out of the box. Are you active and on-the-go, or do you live a quieter lifestyle? We have also included some other style options to meet individual sound quality and hearing loss needs.Visit eargo.com/guides or ask your Eargo Personal Hearing Professional for more information on Petal styles. Every Eargo hearing aid box comes with two Eargo devices, a charger, large Flexy earpieces, regular Flexy earpieces, regular Flexy Fibers or Domes, an Eargo wax guard, a USB C cable, a USB plug, and a cleaning brush. When ready, select Add.. Eargo offers four hearing aid options: Eargo Neo HiFi, Eargo 5, Eargo 6 and its newest model, Eargo 7. However, it wasnt until 2015 that Eargo launched its first hearing aids. $449.00. As of June 2020, Eargo reported that they had sold 42,000 hearing aids. These professionals assist you in setting up your device and personalizing your hearing experience. National Institute on Deafness. If an old Charger is detected, simply select Find Another to search again until your target Charger is identified with a blue light. Off. Plus, you don't have to worry about constantly recharging your hearing aids since Eargo 6 has a runtime of up to 16 hours. Eargo claims the Neo HiFi includes its best noise reduction and feedback cancellation tech, along with additional stable gain. best commercial coffee grinderson eargo replacement petals Eargo Neo HiFi costs $1,950, with financing starting at $90 per month. The whole process takes three simple steps: If you are interested in purchasing, Eargo encourages their new customers to speak with their certified specialists over the phone to determine which device works best for their hearing situation. The Eargo Neo is the next level up from the Max in terms of technology. Eargo features three traditional hearing aid models for sale on its website. Replacement Mic Caps are packaged with the extra Open Petals in your original Eargo system box. However, Eargo provides support from the very beginning and can guide you through the process of setting up and using your new devices. Eargo Neo Hifi Hearing Aid Devices. All of Eargo's devices fit in the ear canal, are rechargeable, and designed with Flexi Fibers made of medical-grade silicone that provides airflow into the ear canal which permits natural low frequenciescreating a complete sound experience for the wearer. best model 3 aero wheel cap kit; westin long beach restaurant. Financing is available at $90 per month. Wondering if you have hearing loss? Keidser G, et al. ADDITIONAL EARGO 5 + EARGO 6 DEVICE CARE: REMOVE AND REPLACE PETALS Change Petals about every 2 months or when sound quality is decreased. . View More Expired . I use the open pedals to let natural bass in and avoid occlusion (hearing yourself speak) which is a great option. During the first few days of wear, you might see wax on the devices. Terms: . Charging Case All Eargo models come with the same style of charging case, but models attach differently to the charger and have different indicator lights for helping with placing hearing aids in the charger. All Eargo hearing aid models are rechargeable. We've designed the Petals to be easy to change. Get deal. The company's highest-priced pair the Eargo 7 comes out to $2,950, which can be hundreds or thousands of dollars less than the price of just one device from other leading manufacturers. Like the Eargo 7's, the Sony CRE-C10's are invisible, completely-in-the-canal hearing aids that provide high quality sound processing. Eargo prices range from $1,450 to $2,950. Change Petals about every month or when sound quality is decreased. The hearing aid is equipped with Eargo's Sound Match technology, which allows you to create a custom hearing profile. The Eargo 5 is a tiny rechargeable hearing aid, priced at $1,950 for a pair. Eargo provides you with a welcome call via phone or video chat, during which you speak with a licensed professional to set up your listening preferences and make Eargo work best for you. Eargo does not repair their hearing aids, they simply provide a replacement when needed. 2. Eargo Max Cost per pair: $1,450 Type of hearing aid: Completely-in-canal Type of hearing loss: Mild to moderate hearing loss Bluetooth capabilities: None Battery: Rechargeable Telecoil: No. According to the manufacturer, the Eargo Neo HiFi offers a surround sound listening experience to please even the pickiest of audiophiles.. Sw Motech Slipstream Tail Bag, best willamette valley pinot noir under $20, Shea Moisture Cocoa And Almond Butter Body Wash. From timeto-time you need toreplace the Mic Capsto ensure the bestsound quality.Locatethe tray and place itlabel side up. If not replacing, Petals may be soaked in warm soapy water for 3-5 minutes to clean them. I applaud Eargo's business model of supplying a first rate product and following up with an excellent support system of professionals to ensure a successful customer experience. Eargo 7 also comes with an upgraded two-year warranty for ongoing support. It is advised that you conduct your own investigation as to the accuracy of any information contained herein as such information, including without limitation any medical advice, is provided "as is" for informational purposes only. Return policies of retailers who sell Eargo hearing aids may differ. Otherwise, you might void the warranty. You can learn more about how we ensure our content is accurate and current by reading our. * Prices will vary by local provider and are not available online. Best Travel Pill Case, All U.S. locations Alabama ( 24) Alaska ( 4) Arizona ( 62) California ( 295) Colorado ( 38) Connecticut ( 1) Shop now Now you can see and buy Eargos in person at select Victra-Verizon stores. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Dont wear them while swimming or showering, and leave them behind when visiting a hot tub or steam room. ago. This device comes with two sizes of closed petal buds to ensure the right fit. All you need to know about hearing aids solutions. It's really important to properly care for your Eargo devices and Charger. Eargo does not offer a free trial period, but they do offer a 45-day right to return period that starts when your hearing aids are delivered. If discreetness is an. We've made it pretty easy to do! In fact, according to the FDA, if youre over 18, you can buy an OTC hearing aid without a prescription. Best if you're new to hearing aids: Lively 2 Plus and Pro. Have the Petal removed by a healthcare professional. This level of variety . For more information, visit eargo.com. On an ongoing basis, the hearing aids need to be brushed and wiped clean with the included brush and microfiber cloth before charging. weruva paw lickin' chicken; tropical mix bonsai soil$25+typesoil; john deere 1023e hydraulic fluid change; harley davidson carburetor jet kit; kasper solid pencil skirt Place any new Eargo Device(s) inside your Charger. A Hearing Aid Meant for the Masses. According to the manufacturer, the Eargo Neo features better noise reduction, better feedback cancellation, and more added stable gain. Like the Max, the Neo includes four different sound profiles, which are really just volume adjustments that amplify the volume to four different levels. ), former President Donald Trump, and casinos are . With Eargo, you never have to make an appointment with an audiologist for an audiogram. You can request a pair of nonworking devices to make sure the fit and comfort is just right for your needs. Worried About Sizing? They may recommend that you talk with a specialist who can test your hearing, give you a clearer diagnosis, and build a possible treatment plan. (2018). . This compensation does not impact our ratings or reviews. 4.7 stars from 50 reviews. Sound Match gives personalized adjustment recommendations for each ear, so you can fine tune your hearing aids in various environments for optimal sound. FYI: If Eargo doesn't seem like the right fit for you, check out our list of this year's best hearing aids recommended by audiologists for more options. Eargo Neo HiFi Pricing & Availability.Eargo Neo HiFi is available for purchase online at eargo.com or by phone at 1-800-61-EARGO for an introductory price of $2,650 with financing available for as low as $123/month. Eargo also offers a free fit and feel sample, which is a nonworking model. Unlike custom molded hearing aids, Eargo uses a patented ear tip to "float" the device deep in your ear canal while allowing airflow and relative comfort. Used in programming and detecting your devices. Thats why it is important to discuss with your doctor any potential prescription hearing aids that may be available for you and if theyre covered by your insurance. You may purchase directly from the Eargo website or use their directory to find an authorized distributor near you. Monthly financing plans are available from Eargo, starting at $67 per month. You can select if you want Client Care to call or email you back. Rollei LY-137 Flashlight Torch User Manual, inventor DPB18570INL Double Door Refrigerator User Manual, marta MT-SC1690 Electronic Floor Scales User Manual, STMicroelectronics UM3059 X-NUCLEO-OUT09A1 Industrial Digital Output Expansion Board User Manual, Russell Hobbs 27170-56 Satisfry Air Fryer User Manual, kbice FDFM1JA01 Self Dispensing Nugget Ice Machine User Guide, LUMINAR EVERYDAY 59250 2ft LED Linkable Plant Grow Light Owners Manual, Viatom Blood Pressure Monitor BP2 & BP2A User Manual. The why behind cleaning your Eargo devices, The "how" for keeping your Eargo devices clean. Eargos hearing aid models are designed to sit inside of ear so that theyre barely visible. Additional Flexis are $25. The company is made up of ENT surgeons and hearing professionals and has established itself as an innovator of tiny hearing aid tech, becoming famous for its unique approach to amplification and fit design. When the rest of your order arrives, return to the Devices screen to add any remaining components. offender search. Eargo hearing devices are about half the cost of some of their competitors. siemens generator interlock kit. Log into My Account to create a Support Request. If so how did you resolve the issue. Eargos come with some replacement microphone caps and petals. Vision Grill Pizza Accessory Kit, They even supply you with extra replacement accessories in every package to guarantee that you get the longest use of their product before you have to pay for replacementscustomer care at its finest! Before replacing devices in the Charger, wipe them gently with the Cleaning Cloth. Nicole Leigh Aaronson, MD, MBA, CPE, FACS, FAAP, self-fitting, no professional fitting required, settings for different hearing environments, 1- or 2-year warranty, depending on the model, free non-working sample model available to help you test the comfort level, personal hearing screening session and demo via Zoom, not waterproof (except for the Eargo 6), so you have to take off the hearing aids to shower or swim, not designed to correct structural hearing issues or severe-to-profound hearing loss, device customization may be limited for those with certain needs, extra Flexi TetraPalms (which help hold the hearing aids in place), extra wax guards and wax guard changing tool, how to insert and remove the hearing aids, wind noise reduction for better outdoor hearing, a fourth layer of ultra soft Flexis for a better fit, mobile app to adjust your settings for different listening environments and to activate your programs, ability to share reports with Eargos professionals to help you customize your hearing aids, improved sound quality and noise reduction, choose one of four presets, or tailor to your hearing preferences, Sound Adjust a technology that automatically optimizes sounds as you move between environments, identifies and reduces background noise automatically, amplifies speech for clearer conversation, continual support from licensed hearing professionals. Your hearing aids will arrive at your doorstep around two to three days after ordering. You also may have to get used to hearing your own voice, which can take a week or so. Eargos website is a good place to start to get an overview of the hearing aids and how they work. A cochlear implant is a small electronic medical device that improves severe hearing loss. Find a store Talk to a specialist: 1 (800) 903-6883 The Eargo Difference Our vision The Eargo Difference The Flexi Fibers come in two sizes to fit most ears. On Consumer Affairs, Eargo has a rating of 4.3 out of 5 stars. These are really good hearing aids, comfortable, discreet, yet powerful enough to provide superb sound quality, and sound matching to your own profile. Complaints vary. Eargo hearing aids are engineered to provide amplification as well as feedback reduction and noise cancellation. This means you'll be able to access your hearing aid from the time you wake up until the time you go to sleep. GO TO Eargo Eargo 5 Price: $2,450 Dimensions: 6.8 mm diameter, 13.98 mm in length Weight: 1 gram You can personalize the Eargo 5 to your unique hearing preferences. Other users question their effectiveness as hearing aids and criticize their lack of customization, which could affect some users with more specific hearing needs. Eargo Inc. (Eargo), a for-profit public corporation headquartered in California that sells and dispenses hearing aid devices directly to customers nationwide, has agreed to pay $34.37 million to resolve allegations that it submitted or caused the submission of claims for hearing aid devices for reimbursement to the Federal Employees Health Benefits Program (FEHBP) that contained unsupported . The Hearing Health Foundation says 20 percent of Americans over the age of 12 have some degree of hearing difficulty, and that number increases to 50 percent of individuals over age 75.Thanks to the 2017 FDA Reauthorization Act, you can buy Eargo hearing aids without a prescription, but the company does not produce models for profound hearing loss. The microphone needs to be clear to pick up soft incoming signals. eargo max hearing aid hearing aid for adults hearing aid hearing aid rechargeable gag hearing aid hearing aid storage pouch Product details Package Dimensions : 6 x 6 x 3 inches; 15.7 Ounces Item model number : 99-0114-001 Batteries : 1 Lithium Ion batteries required. . Miracle Ear, another popular manufacturer we tested, provides high-quality hearing aids, but be prepared to shell out anywhere from $4,000-$10,000 for a pair. In the Eargo 5, open petals replace the previous models' Palms and Fibers. The petals are large rounded silicone tips that come in a closed or open style, while the flexis are more like soft silicone spikes. Please check with your insurance provider to see if your plan offers any coverage for hearing aids. The Neo HiFi also includes wind noise reduction for clearer sound outdoors. The company is not rated by the Better Business Bureau. OTC hearing aids do allow for some customization, but they may not meet your needs if your hearing loss is less common or beyond a moderate level. 16+ active Eargo Promo Codes, Coupons & Deals for Feb 2023. Call 1-800-434-4430 to schedule an appointment. Children with Hearing Loss: In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child. Replacement Petal packaging is designed to help you change them easily. (included) Date First Available : February 1, 2021 Wax guard replacement tool: for $25, you can purchase a tool with a set of 15 wax filter screens. . For federal employees with the Federal Employees Health Benefits Program (FEHBP), Eargo hearing aids may be completely covered. We and our partners use cookies to Store and/or access information on a device. If you'd prefer trying Eargo 5 or 6 before making a purchase, you can call Eargo at 800-615-9000 and ask to speak with a sales associate. 1. Also, Eargo hearing aids come with a portable charging case, which can provide life to your hearing aids for up to five days. Reviewers also give high marks for the service, including the technical support. Removable petal tip Proprietary Petal tips designed to sound and feel more natural. Each purchase of Eargo 5 comes with a 45-day money back guarantee and a two-year warranty. Eargo is changing the game in hearing aids. Age-Related Hearing Loss. The company provides you with the option to order online directly from their website or over the phone by calling their support line. Plus, starting at, per pair, they are an affordable provider with many financing options. Click Here to be Directed to Eargo Warranty and Replacement Details Suspect you need a replacement? Questions about your ear wax? The Eargo 6 is a new, top-of-the-range device. If your hearing is impaired and youve avoided buying a hearing aid because of its cost or look, Eargo may be a good option to consider. Finally, the Eargo Neo models have an innovative quick-charge feature, which gives users approximately 2 to 3 hours of use after charging the hearing aids for just 30 minutes. Healthline has strict sourcing guidelines and relies on peer-reviewed studies, academic research institutions, and medical associations. We love that their in-the-canal hearing aids are designed to be discreet and comfortable. Eargo is a direct-to-consumer hearing aid manufacturer that began as a Silicon Valley startup and shipped its first hearing aids in 2015. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. Tap on the image (s) for the Device (s) that you've just received and would like to add. Shaving Gel That Prevents Razor Bumps, In most cases it's irreversible, but, Hearing aids are now available over-the-counter, making them more accessible and affordable. Initially, Eargo advises that you start at lower settings, as soft sounds may sound too loud until your brain adjusts to distinguishing background noise. Even better? If you buy through links on this page, we may earn a small commission Heres our process. Recycling and Disposal: Eargo packaging is recyclable. Locate the tray and place it label . The Eargo Max sells for $1,850.00 per pair. Let your devices air dry or dry them with the Cleaning Cloth. The Food and Drug Administration (FDA) has classified Eargo hearing aids as medical devices, and some insurance policies cover their cost. Eargo 5 Eargo 5 Uses Sound Match technology for custom tuning Includes Petal ear tips for comfortable sound amplification. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. Hearing devices. Looking for powerful yet discreet hearing aids? Hold the device firmly around its middle. This model is also Eargo's first water resistant device and comes equipped with medical-grade, silicone petal tips in two sizes and styles so customers can find their most comfortable fit. Eargo offers a Replacement Under the Loss and Damage Policy for a deductible fee. Brush the Mic Cap to remove wax and debris. Some financing terms will vary based on purchase price and/or product. Eargo's lineup consists of four hearing aid models, each with varying levels of technology and features. Any third party contributor to any such profile, article or video has been compensated by SeniorLiving.org for such contribution. I previously tried another hearing-aid company. Page 93 We hope you love your Eargo devices, but if you're not satisfied and you're within the 45 day trial period, you can return your Eargo system for a full refund. Learn about symptoms, causes, treatment, and. The consent submitted will only be used for data processing originating from this website. Eargo Neo features even better noise reduction than the Eargo Max. It is recommended to get your hearing screened by a physician or medical professional before purchasing a hearing aid product, but no hearing test is needed when you order Eargo devices because they are specifically designed for those with a variety of mild to severe hearing losses with 4 custom developed sound profiles. Change Mic Caps and Petals about every 2 months, or when sound quality is decreased Use the Cleaning Tool to remove wax and debris from the Devices and Hearing Device Cradles. Also, take a free in-store hearing screening today at a store near you. To establish that the product manufacturers addressed safety and efficacy standards, we: We do the research so you can find trusted products for your health and wellness. Eargo continues to revolutionize the hearing aid space with sophisticated technology engineered to work for you and your lifestyle. Here is an overview of each model: The Eargo Neo HiFi is the most advanced hearing aid that Eargo sells in terms of sound technology. It's also worth mentioning that this model was listed as one of TIME 's best inventions of 2018. Feedback reduction is helpful for seniors who enjoy the use of other devices such as cell phones or tablets for entertainment like listening to music and watching movies. The fit quality is slightly different with the Eargo 5 due to retooled petal designs, which some users found more comfortable than the Flexi TetraPalm petals used on the Eargo Neo HiFi. The hearing aid is equipped with Eargo's Sound Match technology, which allows you to create a custom hearing profile. Due to their limited customization capabilities, Eargo hearing aids are only suitable for people with mild to severe hearing loss, and are not suitable for those with profound hearing loss, due to the lack of bass amplification. S . $600.00 + $4.75 shipping + $4.75 shipping + $4.75 shipping. Eargo 6 and Eargo 7 Hearing Devices have been tested to a water-resistance rating of IPX 7 and can be submerged in up to 1 meter of water for up to 30 minutes. Long-term exposure to moisture can harm your devices. The website has many short videos with details about the use and maintenance of the hearing aid. It analyzes the soundscape, then automatically emphasizes speech or reduces noise for comfort. The company highlights that this type of buds enhances comfort and amplification across sound ranges. Eargo. Continue with Recommended Cookies, Home EARGO EARGO 5 Smart Hearing Aids User Guide. For more details on caring for your Eargo devices, please visit our online video library at eargo.com/guides. Rinse and dry Petal thoroughly. A . Eargos website has more reviews than other sites, with an average of about 4.5 stars. Eargo sells open and closed Petals for the Eargo 5 and 6 hearing aids. The Eargo 5 also has the smallest form factor out of the entire Eargo lineup - perfect if you want the most discreet design. Warning to Hearing Aid Dispensers: Please see eargo.com/guides for Warning to Hearing Aid Dispensers.Important Notice for Prospective Hearing Aid Users: Please see eargo.com/guides for Prospective Hearing Aid Users. Prescription hearing aids will be uniquely customized for your ears in a way that many OTC hearing aids are not. Eargo's hearing aids are class one medical devices, the same class as those that you find in doctor's offices and hearing aid retailers. Ratings. Locate the tray containing the Mic Caps and place it label-side up on a flat, well-lit surface. Eargo offers rechargeable hearing aids that have about 16 hours of battery life on a full charge. Eargo Neo HIFI System 2020 Model. Technologically advanced devices like Eargo can be intimidating. Funded by venture capital, the California-based company went public on NASDAQ in October 2020. Once everything checks out okay the new Device(s) will be connected. Eargo offers a free hearing screening and evaluation of your lifestyle to help determine if Eargo will work for you. Time. In February 2023, Eargo launched its 7th generation model. Pocket Radio Near Berlin, best willamette valley pinot noir under $20. Eargo devices, Charger, USB-C Power Cord, and Power Adapter must be recycled at an e-waste facility or sent back to Eargo. Eargo customer service has been wonderful, along with their follow up.