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WEX appreciates the BBB bringing this to our attention. The company should have planned for this. Get the truth here. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Yup If you have a business that requires traveling, this card is for you. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. I am being told that all is done by email and there is nobody I can talk to over the phone. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. Wex and Voyager cards can be used at any participating gas station. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? Wright Express is backed by its own bank, while Voyager partners with US Bank. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Ask us your questions here. None of which have been successful. Referral Partner Permissions. If you would like to interview Phillip for your story or podcast, please reach out here. Required fields are marked *. Ready for the ultimate credit card processing experience? The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). They are doing this to many other businesses I found out. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. We may earn revenue if you obtain services from a provider that we recommend. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. I still cant get Wex to just distribute my HSA to my new employer. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. show more WEX Reviews Click Save, then confirm the information. Our card works at a variety of merchants. Still, businesses must have specific equipment set up for companies to accept them. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. WEX Fleet Universal has opened Where does it work? Please cancel my account. How do I qualify for Love's Express Credit? Fleet cards are mainly used for gas purchases, but they offer additional benefits. Click Limits in the top menu, then Update Limits. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. These processors offer Quickbooks integration and have low rates. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill EFS/WEx decided to debit our account and send us a check. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. That means finding a processor who is familiar with B2B transactions. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Still getting notified of late fees Id rather just use my Spark card and get the cash back. The most common fleet cards are by Wright Express (Wex) and Voyager. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. However, they will continue to take my monthly contribution out of my paycheck. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . We were charged finance charges on the new account, over $600!!! Would like to join in class action suit. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. I am the bookkeeper for a company vexed be WEX. I dont know how to make it any more clear .. do you need an invitation to my appointments so that you can see Im actually having dental work done? Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. If you have your own Wex Inc. complaint to make, please do so in the comments below. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. This even applies to co-branded cards. Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. The GSA Fleet WEX card is accepted at over 180,000 fueling and maintenance sites in all 50 states, U.S. territories, and Canada. The standard Wex, Inc. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Referral Partner Application This company didnt send me any Cobra benefit and ignored my requests. To learn more about WEX Fleet cards visit: http://www.wexinc.com/fleet-operators-and-managers/fleet-cardsThe WEX Card Driver Video shows the WEX customers an. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. They are trying to cover up their lies by sending some spam emails as well. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. Fraudulent? Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. Dont use them, spread the word not to use them, I will be posting on every review site. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Merchants most commonly describe unexpected incidental fees and high termination fees. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Disreputable? Worst company managing my health care funds. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. The Prompts Information section appears. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. We were told that the invoice was correct. I use my premium refunds to pay for the next months premium. Gift & Loyalty Cards, ISO/Agent Program I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Set the Validation type, then click Next. All this because WEX, a company we have never had any dealings with ( and never will!) NO, because they want me to jump through another 50000 hoops!!! Enter the limit in the Amount field. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. Since thats the lowest rate of the purchasing card categories, thats the goal. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. They are nightmare if there is a problem. We are former TCheck Customer, used it mostly for paying lumper fees. Where does it work? Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. How does it work? I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Ready to see pricing for your specific business? ACTIVE makes the card available to use. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. We're WEX. How does it work? Wex Inc initially withdrew from the deal over concerns related to the COVID-19 pandemic, which sparked the class-action lawsuit. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Look for the QBO file you saved in Step 1 and then select Open. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Merchant Cash Advance Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. The current policy limits are displayed. Enter a brief description of the new policy, then click Create. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. RIDICULOUS!! NO. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. Murphy USA participates in several programs that offer you discounts on fuel. Wex Inc also agreed to payout other various costs related to the delay. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). WexLocationCode.setTransientValue("wex02"); Military veterans possess invaluable leadership skills and business acumen. (Town name) Dental or Essential Eye? Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. To create a new policy, click Policy Management in the top menu, then Create New Policy. As more data is collected and trends identified, he expects losses to decrease even further. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. In the Policy Number menu, choose the policy that will receive the prompts. Thats where Level 3 enhanced data comes in. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. At least thank me for giving you $1,000 that was meant for my 5 year olds education. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Focusing on diversity also means focusing on inclusion. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Fleet cards go by a few different names. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Its been months and we still do not have $$$. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. When you take fleet cards, the funding time depends on the type of card and the processor. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? 3 reasons we see people flipping to a fuel card: Apply Now Focusing on diversity also means focusing on inclusion. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Furthermore, there are specific store-branded card networks offered by particular brands. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. As a result, standard interchange rates that are the standard of such networks are not applicable. However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. It is a shame, I was a client for about 20 years. At WEX they act as stewards of their communities. Getting paid to re-write this page? For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. This wide-angle prime lens may be compact but it packs powerful features. Charged to my bank account, we do not own a card. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. We're happy to help. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. Wright Express (Wex) and Voyager are fleet-specific branded cards, meaning that they bear their own brand name. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Youll need to contact your credit card processing company. Fleet cards differ from commercial credit cards in a few ways. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. an account in a name who is not associated with our company. On the Policy Management screen, you can edit existing policies or create new policies. WEXs unethical business practices have negatively impacting my credit as well. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Find out more about WEX WEX FUEL CARDS The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. But any dental work or Vision appointments are denied. This is why their CEO gets 9 million per year ! Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Both private businesses and the government use fleet cards. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Shady company Dont ever deal with them!!! I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? They will not help you at all, I had no account number as I had no account. See this page to learn how we support our operations. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. Been paying late fees for 8 months and just noticed. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Wex has made many acquisitions, including eNett, Optal, and benefitexpress. The most common fleet cards are by Wright Express (Wex) and Voyager. WEX is the worst! LOL. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Choose the new status. Customer service is miserable. Im paying it off in a couple weeks and closing the account. Scammers!!! It helps to understand some of the nuances of the different cards available in the market. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. I have never gotten a paper receipt ever in the last 10 years. But within the category of purchasing cards are several different possible rates. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Businesses have a significant cost advantage from using a fuel card since companies can not only save on fuel but they can often earn rebates on gas they buy. NOTE: Follow the same steps to assign a Driver ID. made a mistake ( or is it FRAUD?) Any card assigned to this policy will be impacted by the change. However, you can get an idea of the interchange rates you can expect to pay. It's a cut throat industry. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Finance. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. WEX fleet cards are used by more than 11 million vehicles worldwide. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. Talked to their rep. he would settle account for $100, which we paid What if additional documentation is required? * Required Field First Name * Last Name * Business Name * State / Province * Check the statement(s) you want to make payments for. Then Class action suit! Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. These revenues in no way influence our ratings or reviews. Can you imagine what they are charging retailers to be able to take the card? Data collection offers businesses comprehensive analytics and usage statistics. 2023 Host Merchant Services. SEE WHO SPENDS WHAT, WHERE AND WHEN. Description of Complaint: Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. A new account was opened for our company that we were unaware of because WEX changed their system. Their final email to me was, yes it sucks but sorry. They didnt send or email a notice that amounts were due. Portland, ME USA 04101. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. The Problem is this Wex froze my credit card HSA account they want receipts. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. This review will focus on Wexs payment acceptance products for merchants. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Insert the card into the pump or attendant swipes the card in the station. Look up and select the card you want to assign. They never revealed that to us and what was noted was a 6.99% interest rate. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. As with most things in business, if you make it easier for customers, youll see more sales. My monthly statements went from $155 to $914! 1 Hancock Street Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. All Rights Reserved. This does not compare favorably to our list of best credit card processors. I thought this would be beneficial. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! Your email address will not be published. Youll want to find a company that will charge you as close to cost as possible. It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Enter and confirm an email address. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. The card may also be used on billing statements received from providers of the same types of service. Very incompetent company. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account.