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Optimum Business - Service Outage Check for outages Sign in to check your service status. Optimum.net is compatible with a wide range of browsers. EnEnglish; EsEspaol; Check availability. Access is included at no additional cost to customers with Optimum Check optimum.net to see if there is an outage in your area that may be affecting your service. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. With Automatic sign-in, you register your Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. The density of these reports is depicted by the color scale as shown below. Check to see your plan options by entering your ZIP code at the top of this page. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. @OptimumHelp I just received the worst customer service response after their scheduling error! To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick When you opt in, we automatically fill in your ID from then on. It's been over 3 hours. Having problems? Explore plans below Log in to check your outage status or search our outage map. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet The . Do you want internet service for your home or business? @OptimumHelp no service in truckee ca for 2 days. Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. Power Outage. Pricing, terms, and offers subject to . Facebook - Optimum If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. Realtime status of outages and problems with service providers. Please don't call "support numbers" posted below most probably it's a scam. Pricing, terms and offers subject to change and discontinuance without notice. display your award(s), Copy the Embed code and drop it into your site's HTML. Make sure to report and "downvote" such posts. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. At the moment, we haven't detected any problems at Optimum. I understand the frustration with gift card issues. Optimums mobile services are powered by T-Mobiles wireless network. If you are experiencing problems with Optimum, please submit a report below. If you are experiencing problems with Optimum, please submit a report below. It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. It may take 3-5 minutes to reboot. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Some of the functionality and menus may not be available with this browser. Their equipment doesnt work half the time. Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) . Disclaimer: All trademarks remain the property of their respective owners, and Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. In the last three months, how would you rate Optimum? Optimum.net is compatible with a wide range of browsers. Any eta on restoring service? Criterion Digital 2023. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Invalid Optimum ID, please complete all fields. Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. Count to 5, then plug it back in. Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. Wait 30 seconds Jan 9 Customers in Conroe, TX are experiencing a loss of service. Problems in the last 24 hours in Weston, West Virginia. This may take 3-5 minutes. It is common for some problems to be reported throughout the day. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Check for reported outages CDC: https://emergency.cdc.gov/. Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! An outage is declared when the number of reports exceeds the baseline, represented by the red line. I also agree to the Terms and Conditions and Privacy Policy, which You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. By selecting Accept all, you consent to our use of Cookies. Useful comments include a description of the problem, city and postal code. Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. 3. This can take a few minutes. Customer service is a joke. Optimum offers cable TV, home phone, and mobile services along with home internet service. If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. How do I find out if internet is down in my area? We can't get your messages right now. All Optimum internet plans are free of contracts and come with unlimited data. All services not available in all areas. ^David. @OptimumHelp any update when service in Franklin borough will be restored? If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ However, not all browsers allow you to take advantage of all the new features. Congratulations Optimum by Altice! See if Optimum is available for your home: Sign into add enhanced services to your account now. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. hotspot. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. @OptimumHelp maybe fix peoples ****? By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. View the steps. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". To avoid unauthorized access, youll still have to enter your password. Whats going on? Having problems? Outage reports and issues in the past 15 days originated from: Tips? Your account number can be found on your recent bill: FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. All plans include unlimited data. @OptimumHelp I need help with an issue that hasnt been resolved since November. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Please look into it. to get started. @OptimumHelp the internet has been down in bushwick for over 5 hours! Optimum's mobile services are powered by T-Mobile's wireless network. program. Plus, Optimum makes installation free for customers when they order online. Make sure your computer's software is up to date. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. The latest reports from users having issues in Weston come from postal codes 26452. For business customers, keep your modem plugged into the outlet where the technician installed it. Now turn on your TV. There may be a slight delay while the menu screen loads. See if Optimum is available for your home. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Users are reporting problems related to: internet, wi-fi and tv. if it's plugged into a cable box, VCR, DVD player or gaming system. Optimum offers both internet and mobile services. @OptimumHelp maybe fix peoples ****? Download the WiFi HotSpot Finder App. At the moment, we haven't detected any problems at . All of the downloads are safe from the vendor's official website. If the above tips do not fix the problem you can try rebooting the modem. Copyright 2023 FirstEnergy Corp. All Rights Reserved, How to Report a Power Outage and Stay Informed, If youre not enrolled in text messaging, text, To receive the latest update for your reported outage: Text. Ive been patient. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Internet. @OptimumHelp internet outage in Bushwick (zip code 11206). 07860. . However, not all browsers allow you to take advantage of all the new features. Having problems? ^David, Hi there. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. If you should lose power, these tips and resources can help you manage while our crews work to restore service. . An outage is declared when the number of reports exceeds the baseline, represented by the red line. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. If you have forgotten your security code, please call 800.956.4237. CALL NOW Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and Twitter: @OptimumHelp If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. If Optimum is available in your area, youll have your choice of cable or fiber internet service. Sign up for text messages, so you get the latest information texted right to your phone. We know you depend on us for power and we take that responsibility very seriously. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Live outage map. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. What is going on ? There could even be connection issues between your home or business and the nearest utility pole. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Invalid password, please complete all fields. Please call a representative at (844) 910-2593 to confirm. *Accuracy not guaranteed. Read on for details. Under Support, located in the upper right corner, click Service status. Tips? They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. @optimum Im feeling totally ripped off by @optimum. View current outages on our 24/7 Power Center outage maps. @OptimumHelp no service for over an hour. To report an outage call 1-888-LIGHTSS (1-888-544-4877). It is common for some problems to be reported throughout the day. Unplug your equipment (i.e., your modem or Gateway) Use the zip search and check with Optimum by Altice directly to verify availability. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Simply unplug your modem from the electrical outlet. In the last three months, how would you rate Optimum? Optimum by Altice is available at this address. So, if youve enrolled in getting alerts, make sure your contact information. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. All trademarks and service marks are the property of their respective owners. @OptimumHelp any update when service in Franklin borough will be restored? Now turn on your TV. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . download Find out what is going on. BroadbandNow is supported by commissions from some of the providers listed on our site. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Optimum is having issues since 05:00 AM EST. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Store Locator. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All rights reserved. Run an antivirus scan to make sure the computer does not have a virus. Make sure to report and "downvote" such posts. Realtime status of outages and problems with service providers. Make sure to report and "downvote" such posts. 2023 CSC Holdings, LLC. Report a tree, light or possible power theft. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. phone, or tablet with your Optimum ID and password. View a map of over 1 million Optimum WiFi hotspots and easily search to find locations close to you. Find outage information for Xfinity Internet, TV, & phone services in your area. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Discussion. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Also don't post any of your personal information. Call to check pricing and availability in your area. Brenham isnt that small of a town. Select OK when prompted to allow FirstEnergy to find your current location. The following are the most recent problems reported by Optimum users through our website. If fiber is available in your area, you can get symmetrical internet speeds. FlexAbility @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Hey @optimum internet been down all day since I woke up at 6am. 1. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. A tech has been out here every week. Are you also affected? Having problems? Loading map, please wait. Optimum Internet Services During significant storms, we will share updates on our social media accounts. Also don't post any of your personal information. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. You must have JavaScript enabled to use this form. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. Useful comments include a description of the problem, city and postal code. Optimum Outage Map, The Bronx, New York. Optimum offers cable TV, home phone, and mobile services along with home internet service. Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down Value & Transparency Enjoy Internet with great pricing, no annual contract, equipment included & no hidden fees. Please try again later. To view personalized information about current outages in your area, please sign in with one of the following options. Search for and install any recommended updates. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. We may not know you are without power. Enter the account number associated with the outage address. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. Count to 5, then plug it back in. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. All rights reserved. are also linked at the bottom of this page. Make sure to report and . We shed light on answers to common outage. Please upgrade your browser and/or operating system to improve your user experience. If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. If you have any tips or frustrations you wish to share, please leave a message in the comments section! View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. All services not available in all areas. /EOFBd*e1?. Without power to your home, your Optimum service will not work. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. Constant outages. Do not assume a wire is down if your power is out. Please try again later. We need the GPS enabled on this device and your permission to use your location. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. 1 Court Square West, Long Island City, NY 11101 If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. All Rights Reserved. Make sure to report and "downvote" such posts. You can add home phone service for $15 to any internet plan. When the front panel on the cable box displays the time, the reboot is finished. Criterion Digital 2023. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. Service for. @OptimumHelp Outage in Sylva, NC? Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Optimum does not impose data caps on fiber or cable internet plans. Yes, I have to wait a week for a tech to get to me. Enter your ZIP code to get updates on your neighborhood. 1996-2023 American Electric Power. All trademarks and service marks are the property of their respective owners. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. We always do our best to keep the lights on for the community, but sometimes outages occur. Please help! Use of this site constitutes acceptance of the AEP Terms and Conditions. All trademarks and service marks are the property of their respective owners. Optimum Outage Map, Yonkers, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. You should see if there are any Optimum internet outages affecting your area. People with access to Optimum Fiber will have fiber routed directly to their homes. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN Sorry, we're unable to confirm Optimum by Altice is available at this address. Invalid Optimum ID, please complete all fields. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. How can you prepare for a storm? Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Frustrations? During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Find out when service will be restored. Want a real-time outage update? With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Call 911 immediately if you see a downed power line. Optimum by Altice offers service in 17 states. You can connect from any WiFi enabled device, like a laptop, cell . are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. Internet & TV . Post yours and see other's reports and complaints. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Assume all downed lines are energized and dangerous. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. Optimum by Altice is the 4th largest cable provider in the United States. Try visiting the following official links: We'd be happy to assist you with any promotional issues. We can't get your messages right now. Plug the modem back in and wait until it has fully restarted. The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). You are currently using a browser and/or operating system we do not support. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. If this does not help, pleasemessage us. If you are only having a service problem on one of your computers there may be a problem with the software. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). It's been over 3 hours. Mobile . Problems in the last 24 hours in Nolensville, Tennessee. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Late or missed payments can cause an interruption of service. 4 steps to restore power See how we restore power in your area. I understand that consent is not a condition of purchase. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. Internet access points that allow you to make high-speed Internet Please let us know what issue you are experiencing with Optimum: Thank you for the report! We will debit @optimum Optimum sucks. . Currently we are unable to access your location. Ive been patient. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Share them here. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. To report an outage: Text OUT to 544487 (LIGHTS). You must have JavaScript enabled to use this form. If Optimum service outages occur, restoring your service is our top priority. device once and you'll automatically connect whenever you enter a Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Check current status and outage map. Report problem. Make sure there are no loose plugs and the outlets and circuit breakers are working. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Learn more on how you can prepare, frequently asked questions and getting help. Optimum by Altice offers service in 1,848 zip codes nationwide. You've been recognized in our annual awards It is common for some problems to be reported throughout the day. or call (844) 910-2593 Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. Forget having to sign in every time you want WiFi access at an Latest outage, problems and issue reports in social media. Home / Outage Map; 866.200.7273. @OptimumHelp internet outage in Bushwick (zip code 11206). Plug your equipment back into the power source. Try visiting the following official links: We'd be happy to assist you with any promotional issues. Report a different problem Report a tree, light or possible power theft. Electrical power is needed to operate your . Latest outage, problems and issue reports in social media. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. You can easily perform a manual reboot by unplugging your modem and plugging it back in. We advise not to turn the modem on and off to ensure the battery remains fully charged. What is going on ? Please help! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. If you are currently experiencing an outage and have not yet reported it, please report your outage.