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It's nice, it's clean, it's well-lit, that's really the important things right there, said service technician Chad Brauss of his new work digs. Automatic 557 Continuous 2 Manual 6. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. They also have been provided all the information needed to reinstate the warranty. Laura will be here. I'm not sure the success rate in doing so, but it is worth asking in the event they approve it. Transmission. Show All. After reviewing your past year of repair history with our service center, it is apparent that your vehicle has numerous problems that are triggering check engine lights at intermittent times. International Association of Better Business Bureaus. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. 3 reviews. Please contact me at your convenience and we can help resolve your concerns. His father will be here. If GMC decides to not right this for me I will not purchase vehicles from them in the future. In 2020 I already had paint peeling, not chipping, off of my bumper. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. See details. Laura Trucks Schedule Service Accessories Loaner Vehicles 903 N BLUFF RD COLLINSVILLE IL 62234-5820 US Sales (618) 623-4768 Service (618) 307-4724 Parts (618) 312-1524 Get Directions Hours Of Operation Sales Service Parts CATERING Belleville, IL DRIVERS - Laura Buick GMC IN COLLINSVILLE Thank you for choosing our dealership! To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Get up-to-the-minute news sent straight to your device. GLEN TANQUIY. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Let me see if there is any possibility that they may goodwill a replacement dashboard. You can unsubscribe from these emails at any time. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. This is why your vehicle repairs were incomplete. I am opening up a case with General Motors and sharing your feedback with them. However, good things on the horizon! Your warranty covered a portion of the replacement of several internal components of your engine. I have your contact information and will be in touch after the holiday weekend once I have a response. Customers can feel that when you walk in. Yelp users havent asked any questions yet about Laura Buick GMC. Dear ****** Thank you for bringing your concern to our attention. ************ I can be reached directly at ************ ** ********************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. Believe that I have experienced fraud and need help rectifying this issue. Learn more about Birdeye. ****Please Note: We are humans working with computers . Grow your business. 136. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic We combine family values, integr But anyways I shouldn't have to keep calling to check up on an answer. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. This time they told us that they had disconnect out remote start and the mechanic had driven it and the light did not come on. Great service. Welcome to Bob Brockland Buick GMC in COLUMBIA, IL near St. Louis. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. It has been 2 days since I asked for the information and I still have no response from them. We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business. So no Im not happy and will not be any time I drive my GMC truck that rattles. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. Laura Buick GMC is a family owned and operated business with a strong commitment to customer satisfaction. As a matter of policy, BBB does not endorse any product, service or business. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I feel this warranty they sell is advertised with false information because is says they will cover cosmetic damage to the surface that alters the normal appearance of the wheel but then deny the claim saying its wear and tear. Very willing to work with you and help you find the right vehicle. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. The information that was provided thus far indicated that you had chrome wheels and that was why the cosmetic claim was being denied. Please let me know if you have any further questions or if we can be of further assistance. Report To: Area Sales Manager, Laura Mercier. Along with the truck I purchased a paint/interior protection plan. They were working with salesman David Powell, who has been selling cars for 11 years. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. 10 followers 4 connections. Call 618-623-4768 or Email Us anytime! Get notified about new Makeup Artist jobs in Harrow, England, United Kingdom. Thank you for bringing this concern to our attention. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. They put a pin hole in my radiator that they refused to fix now my vehicle has to be towed home after paying for these repairs. You declined these repairs as they were outside of your warranty coverage. Roger . The dealership would not honor the peeling paint repairs and classified it as road debris damage. Dealership did not disclose vehicle being in an accident that involved being towed prior to purchasing. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. Unfortunately the truck was sold. But the elder Anderson said the main reason the dealership has done well has nothing to do with the new things going on. I specifically remember asking the salesman for an information packet before I agreed to the warranty and was told he couldnt find one and showed me the laminated card on his desk which contained very minimal i formation but I trusted him. Jack and Laura's two other children also work at the dealership; Steve is the vehicle manager and college student Olivia handles the dealership's social media efforts. After a week the check in light came back on. Plus Im ashamed to face the people that Ive referred to your dealership that also purchased vehicles and pray they dont get a recall or need any kind of repair work Laura Buicks incompetent team does. Customer Reviews are not used in the calculation of BBB Rating. The manufacturer should be responsible to replace the dash on the vehicles since they used inferior material and didnt do the recall for 6 years or so which allowed the dash in my truck to deteriorate to the point it was already getting brittle and cracking. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. Easy, done. However, they would not cover paint peeling. After three week they call us and we paid and receive our car. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. This is great. We went in and they charge us another $1200. Despite the AutoCheck clearly displaying that this vehicle was in an accident requiring a tow it still has an AutoCheck Score of 94; well above the typical score for comparable vehicles. Show All. He said many of his 50 employees have two and three decades of service with the company and several customers are now third-generation car-buyers from the dealership. Regardless of the compound of wheel, if the cause of the damage is from a chemical cleaner it would be considered outside influence and not "wear and tear" nor a warrantable item. From mild to wild, click here to browse and set yourself out from the rest of the crowd in one of these unique trucks! Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at the interior of a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership. I called dealership and spoke to the sales manager at Laura Buick GMC and he said they do not need to disclose vehicle accident report for unless it was a major accident. Owner operator at Bessinger's Automotive . Per our last conversation, it is likely that the independent shop that removed the plug may have damaged it. As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. stated that I needed to be approved through Laura Thank you for reaching out and bringing your concern to our attention. I was told by **** ******* to follow the instructions on Laura Buicks GMC website to cancel the warranty and get a partial refund. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. All questions answered. This is a good team atmosphere, not a lot of places can say that, Powell said. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. Use our search function below or click the buttons of popular models to start your search! View All Lifted Trucks Loaner 2022 GMC Sierra 1500 Crew Cab Short Box 4-Wheel Drive SLT Sale Price $58,396 Total Savings Up To $8,191 Come see why we are the #1 Volume Buick GMC Dealer In The Nation! Laura Buick GMC, Inc. (1.43 mi. Laura Buick GMC insights Based on 10 survey responses What people like Fair pay for job Ability to meet personal goals Areas for improvement Sense of belonging Time and location flexibility Trust in colleagues Overworked and Underpaid RECEPTIONIST (Former Employee) - Collinsville, IL - October 26, 2021 The title says it all. So every time I get in my truck Im reminded of the day I took my truck to Laura Buick to get what should have been a simple part change. Owner at Laura Buick-GMC, INC Collinsville, IL. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. You have permission to edit this article. No one ever calls back and I have to keep calling. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We are happy to assist.All the best. ***** ******General Manager***** ***** *** Last chance! ***** also provided you with a discount of $318 to help offset some of the charges. Well guide you through the process. Laura Chevrolet Buick GMC of Sullivan has a customer-first policy, which is why we are the preferred dealer. We analyze millions of used cars daily. Note that complaint text that is displayed might not represent all complaints filed with BBB. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Thank you for brining your concern to our attention. Definitely will recommend to friends in the market. We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. BBB Business Profiles may not be reproduced for sales or promotional purposes. What does this say about GMCs professional grade? ************. Click the link in the email we sent to to verify your email address and activate your job alert. Email Me More info. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. Twenty-million-dollars in inventory doesn't hurt, he said. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. In any event we are here to help. Our goal is to give you a better way to purchase and service your automobile. I am happy to discuss in further detail if you have any questions or concerns. When I called they kept saying high millage and just wouldn't find me an answer gas vs Diesels coverage. This is why a proration rather than full refund is being offered. Your job seeking activity is only visible to you. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. JOHN SWISTAK JR.,. Customer service online and in person were amazing and very friendly. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. A self motivated and diligent strategic project manager with much experience of commissioning and managing health interventions utilising PRINCE II skills. My mistake. As discussed, we stand behind our workmanship and want to make this right for you. Please reach out to me via phone or email and I am happy to review this matter further in an attempt to cover your repairs. We can also see what type of coverage and/or goodwill we may be able to secure on your torque converter. 903 N Bluff Rd, Collinsville, IL 62234 I bought a new 2019 Sierra in Oct. on 2019. Owner at Laura Buick-GMC, INC Collinsville, Illinois, United States. Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. With being able to display more cars on the showroom floor and having attractive prices along with having the inventory to support those sales numbers.. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Please reach out to me directly and I can provide you with the warranty information you are looking for. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. The second, and most recent, incident involves the 60m/60k mile extended bumper to bumper warranty I purchased with the truck. . All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Quality Buick GMC is your trusted Buick and GMC dealer. As for the paint peeling, all paint and interior protection plans are going to protect against elements like acid rain, hard water, bird droppings, etc.