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and our Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. Enter your Username and Password and click on Log In ; Step 3. We require contact information to ensure our reviewers are real. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. I open a item not received dispute with papal and make a claim. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I opened a claim on August 6th. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. First, go to PayPal's Resolution Center. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. Also once they close claimyou cannot open another about same transaction whatare we suppose to do. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! By browsing this website, you consent to the use of cookies. For more information, please see our Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. It is not what they offer. Name Address And Bank Bluebird. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? by . Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. I wish I read reviews online about their business before sending them money. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. I said no, and as he canceled the item, so could he refund the money. If the seller does respond, PayPal will work to evaluate the information provided and determine the . I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. Hi, I have very similar problem but at this time I am seller. About a month ago, I needed a motion activated s. Select . However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. "After reviewing your case, we found that the reported transactions were not unauthorized and hence couldn't be covered under PayPal Purchase Protection. Click the "Appeal" button next to the case you want to appeal. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This content may be old or outdated. hi. Fill out the form addressing your reason . Were sorry for any problems you may have experienced with the transaction(s).. The process is the same on both PayPal's website and the mobile app. A review of your . If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. Chargeback: Buyer contacts their card issuer and requests a refund. In case history it says, closed by PayPal . Contact him at elliott.org/help or chris@elliott.org. He then agreed through the case to accept a return for a refund. To which I got a very simple and confused "Yes I know. Re: Account hacked and closed. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. PayPal claims it thoroughly reviewed your claim for unauthorized account use. PayPal should have worked with you to find out who compromised your account and quickly issued a refund. This content may be old or outdated. I HAVE NEVER MADE SUCH A REPORT! I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. The most common answer is to telephone PayPal support. From my point of view if buyer or seller cannot process dispute which was opened by them self'sshould not effect other party which was communicatedand do everything to solve issue. The Post Newspaper. You've already filed a case for this transaction. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. The case was closed in your favor?! However at this time such a call may be frutile, though you can keep trying. I shipped the item back to him, but while I was entering the tracking number into the case details, the page showed up as case closed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. View your open cases. If your dispute has been escalated to a claim, click View to see the latest status. Paid out of my bank account, not via card. He did a nice job on the interior windows. paypal case closed but no refund. . So I bought an iPhone from Australia . I attempted contact with the company via email and via phone with no success. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. How do I check the status of my dispute or claim. Christopher Elliott, King Features Syndicate, Inc. 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Leave the Archive. When I spoke to the agent he said, the payment cant be returned to my card. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Select "Issue a refund." Enter the refund amount. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. What happens if there is no money in her account to refund me now? PayPal gives itself 10 to 14 days to investigate a claim like this. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Privacy Policy. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. its fraud stealing however you look at it i am so angry but i wont give up. i am having the same problem but i dont know if i should just wait. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. Obviously, you should never give your password to anyone. By browsing this website, you consent to the use of cookies. Your case was resolved in hours and on Christmas Day. Select Direct Deposit to view your Bluebird Account number and Bank Routing number. It is so frustrating not having any communication. To which he basically said, thanks for calling and put the phone down . I tried explaing this when filing a claim but all I got back was that I broke the rules or something . dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. We would not just close a dispute without having a reason for closing the case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. It has enormous loopholes that allow PayPal to deny otherwise legitimate claims, which is exactly what happened to you. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Item needs re stringing. PayPal Reviews. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. By browsing this website, you consent to the use of cookies. Click View next to the dispute you want to close. No goods or refund after my case was closed :(. (The Resolution Center is only accessible on a web browser, not the PayPal app.) Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. Get Morning Report and other email newsletters. Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. more than likely they were the ones who closed the account which could explain why no one at Chime . PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. and our Now I'm not only our for the 34.99 of the original purchase but an extra 18.55 as Paypal instructed me to return the product although the seller didn't want it back. Separately, I contacted PayPal on your behalf. Choose the dispute you wish to appeal and click on 'Appeal Button.'. PayPal Refund Time. It is not what they offer. Visit the PayPal Business Resource Center. No, you do not always have to return the item if the seller does not bother to respond to a dispute.