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I tried 10 different possibilities. @Joy.. Can you please share the solution ?r. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. i could pass the challenge, so great to have some experts available like you! I have the Milestones field in the page layout too. took me 2 hours to undersand that, and without your comment I could have been there forever!! I used a new trailhead playground created exclusively for the service cloud badge. Challenge 5 error : We can't find a field called 'Question Long Text Area'. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. (I am totally stuck on a CPQ superbadge right now on the last step!). Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! The free lemonade offer worked! The simple things Hey, i'm on challenge 3 and almost done. I removed those and then the trailheadapproval was there. Stuck on Superbadge Apex Specialist Step 1? Review the steps to create the 'Cloud Technical Team Support Process'.". Hi All,I am currently stuck at challenge 4. When you start a create a new report, simply click to start with a clean screen. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. You signed in with another tab or window. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Ensure you create 'Billing Topics' for Knowledge." I have cloned the Salesforce "Standard Platform user" profie!Is it correct? You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Remember you can only have one assignment rule per object and the instructions specify two routes. Alas, fingers crossed for the next challenges. I've been stuck on this error message for two days! Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Do you have "Billing Topics" as a top data category with the 2 sub categories? Hyatt Place New Taipei City Xinzhuang. I have the same problem and my Entitlement Process is already active :(. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Knowledge Basics for Lightning Experience. Well occasionally send you account related emails. 2 comments Closed . Youll need to enable this whole feature before you start I wont give away what its called! . I have to double check the directions, but I believe that you just have to add a few values. . After changing the name of the inactive user it worked for me. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Sorry . Sales at Lychee shadow If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Search for an answer or ask a question of the zone or Customer Support. Coild you please help me out? If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. I'm whole again. Usually this is due to some pre-existing configuration or code in the challenge Org. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Hi Trailhead Baby, I'm losing my mind here. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Thank you! Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Leave a comment for the Trailhead Baby! Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Was this badge FUN or what?! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Thank you! Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Modified 2 years, 1 month ago. I also ran into this after copy pasting the API Name out of the error message. My bet is that you missed one checkbox in the setup. Your help is needed! This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Ensure you group report results correctly. I also got this error. Thank you for your time and response. We can't find the 'Customer Case Team' role. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Use Lightning Knowledge to create a knowledge base for better customer service. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. He laughs when I poke his nose and tries to take toys out of my hand. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! +12,700 Points +300 points. 3 new items on utility bar. Enter the billing service credentials in the custom setting. Thank you sooo much, you were right! Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". No. When it works it plays a sound to tell you that a case has been assigned to you. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. please help. The key word is "rename." I have finally managed to get through this stage. Usually this is due to some pre-existing configuration or code in the challenge Org.