marta mobility customer service

When does my Reduced Fare Breeze Card expire? If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Reduced Fare Office OR (Forsyth Street Side) Local, Express, . The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). MARTA Police (Non-Emergency) 404-848-4900. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Call 404-848-5000 and start your Balance Protection. Customer Service. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Door-to-Door service is available to customers who require such assistance. 404-848-5000 . Should an application be denied, the applicant has the right to appeal. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. The customer may write a letter requesting an appeal to: Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. . Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). 404-848-5826. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. 2424 Piedmont Road, NE Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Also please be advised that this card must be surrendered upon request by a MARTA official. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. 5. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Get to Know MARTA. Visit our MARTA Mobility page to see the qualifications for this service. 3. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. MARTA Transit; MARTA Service . 404-848-5826. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. We apologize MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. 2424 Piedmont Road, NE Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. B. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Operators are not permitted to handle service animals. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. EXAMPLE: Customer prioritizes the Pick-Up Time. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. 6. However, a replacement fee will be charged for each lost or stolen card. PCAs travel at no cost when accompanying the eligible customer. Appeals must be received within sixty days (60) of receipt of the denial letter. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Click here to download the Mobility/Paratransit Application. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. 5. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. http://www.itsmarta.com/ride-with-respect.aspx. Operators cannot make change. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. MARTA Customer Experience. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Click hereto access the Mobility Reservation System. Service cannot be provided earlier, later or on days when regular MARTA service is not available. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. A MARTA Mobility Service Agent will explain the service and/or mail an application. . MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. *Unlimited rides for consecutive days beginning first day of use. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator Mobility Bus Rail stations have both elevators and escalators. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. MARTA Transit; Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Additional companions will be allowed on a space available basis. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. The fax number for Mobility Eligibility is 404-848-6900. Riders' Advisory Council; MARTA HOPE Program; . Customer Name (first and last) or Customer Identification Number. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. About MARTA. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Card or the customer must pay cash. Customer Service. The customer cannot depart earlier than 4:00 PM. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. 404-848-5389, or mobilitycertification@itsmarta.com, Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Name, address and telephone number Train Hours. MARTA Police (Non-Emergency) 404-848-4900. No-Shows that are not within the customers control will not be counted against the customer (i.e. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. University Program. 404-848-5826. Please complete the MARTA Mobility. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Customers may travel with one companion. MARTA is a stable in Atlanta and people stay with them till retirement. A requested trip time may not be available. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. 404-848-5000 . Bus times vary by individual route, so be sure to check the schedule for your specific route. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Customers must be ready to depart at their assigned Ready Time. . Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. A $5.00 replacement fee will be charged for all subsequent replacement cards. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). All future replacements are $5. Customers must make all changes prior to the date of travel. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. A CCR will return the call and complete the reservation. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Customer Guides and other written materials are available in alternative formats. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. MARTA Customer Experience. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Five Points Lost and Found Office is temporarily closed. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. (Forsyth Street side of the station) In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. If known, nearest cross streets and easily identified pick-up points. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5000 . MARTA Mobility. Visit our MARTA Police (Emergency) 404-848-4911. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. https://pass.itsmarta.com/Account/Login. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. MARTA is diligently working to fill these positions as soon as possible and we have. Conditional eligibility (some trips). Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. MARTA Mobility is a shared ride, advance reservation mode of public transit. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Customers can confirm and cancel future trips through the automated system and the MARTA website. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Customers will be asked to leave a voicemail with their name and phone number. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Untapped Breeze cards will lose value if not activated within this time period. 2. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. that the online Mobility application is currently unavailable. Assistance for TDD Users: (202) 366-0153. MARTA Reduced Fare Office Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Atlanta, Georgia 30324-3330. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. VI Complaint Resolution Procedure and Form. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Small strollers or carts must be securely held and not block aisles or passageways. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel.

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