5. So my question is, can I can send this new modem back and get my money back? $69.99. Follow the steps to complete the installation process using QuickConnect. This means the network is not being detected by your modem. Compared to WiFi 5, it delivers: About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map Axon C4000BG modem/router for 10, 20, or 40Mbps. Note: Speeds reflect the maximum download speed the technology can deliver Quantum Fiber service. But, it also offers two DSL ports. Theutilities menugives you access to several additional tools to manage and test your modem. This gateway is tested and certified to run up to 940 Mbps on the Quantum Fiber network. Theutilities menugives you access to several additional tools to manage and test your modem. The tech fixed the problem, and the new modem was able to connect to the DSL service. Wrong modem? Local time: 03:30 AM. 2017-04-24 02:55 PM. This means your modem is connected to our network and the line is active. . This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. Below are some of the most common questions and issues that customers ask as they install a modem. Change admin password. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. Verified purchase: Yes. The remaining setup will depend on your installation method (using the My CenturyLink app or the QuickConnect site) and how quickly you go through the steps. At this point, you are ready to activate your service! Try thetower modem setuppageinstead. Your modem is connected to our network and the line is active. Products with trusted sustainability certification (s). Try this: Only the C4000BG and LG/LZ models have a DSL light. Wrong modem? This can depend on the age of your home. LIGHT COLOR - DSL internet connection status. So I called and got a fantastic tech out here, and found out the problem was not at my house, but down the street. Depending on the kind of internet connection you have, you can choose which one to utilize. TheC4000XGdoes not have a DSL port or light. Third party marks are the property of their respective owners. CenturyLink C4000LG DSL Router 4K Streaming SEALED in white Box Open Box. The LED ring in the center of the C4000LG will light up green upon full internet access. 4. Welcome to the HP Support Community. It should turnsolidBLUEonceit has connected. Try the tower modem setup page instead. 2) Use the CenturyLink modem as is (in router mode) and use Orbi in Access Point mode. Have you purchased a new Axon (Greenwave). As part of the upgrade, I was sold a new modem which is supposed to be the C4000LG. Works great. View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). The one you use will depend on the type of internet service you have. Call tech support back and tell them your modem is in a "walled garden" state. This means a connection failure has occurred. 1) Place the CenturyLink modem in transparent bridge mode and use Orbi in Router mode. The C4000XG does not have a DSL port or light. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. Try rebooting the modem. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. The particular jack you are using isn't hooked up or is faulty. It can handle . If you have aC4000BG/BZor LG/LZmodel, you will also see aDSL status lighton the back of the modem. If the connection fails repeatedly,reboot your modem, then try again. WiFi Protected Setup (WPS)is an easy way to connect devices to your WiFi network. Posted 21 September 2016 - 06:14 AM. 5. Hope this video satisfied you and make sure to hit that Like Button and Share this video with your friends. If you have questions we haven't answered, or if you need any additional support with setting up your modem. Wait until after 7 p.m. on the service start date to attempt setup. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. Once done, connect the Printer to the Wi-Fi. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. Ok the story starts with me having ADSL with CL I had 15mbs down and 1mbs up for 45 a month because I had my own modem. This article describes how to configure your internet connection using any C4000 router or modem. Below are the status LED behaviors you'll see when the modem is installing a firmware update: BLINKINGAMBER/WHITE-Manual firmware upgrade in progress (you are running afirmware updatethrough the modem's settings interface), BLINKINGAMBER/GREEN-Automatic firmware upgrade in progress (the network prompted an update, typically runs in the middle of the night). Has been reset to factory default settings. We walk through:1. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Try another phone jack if one is available. Dynamic QoS: Prioritizes data through the router for smoother streaming. Use to replaced my failed leased modem/router. Download the CenturyLink app to manage your account and network. 5 out of 5 stars. No Ethernet port? Look for an email with your order confirmation details and an. D IFV`/2l&# Ii! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unplug everything, wait a few minutes, and plug in again. Regardless of the specific model, thestatus LED ringon the front of the modem will function in the same way. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Setting up new service? If itblinks blueagain for more than 5 minutes, service is not connected to that jack. If you have theC4000BGorLG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. Answer (1 of 3): I'm sorry, you've been lied to. The tech fixed the problem, and the new modem was able to connect to the DSL service. Residential |Small Business |Enterprise Let's restore the network settings on the Printer: Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds. Overall Performance: 85%. Single LED status light. 5. Plugging in the power cord4. Tip:If the firmware link doesn't work,try another browser(Chrome is known to have issues with this kind of link). If you have questions we haven't answered, or if you need any additional support with setting up your modem. About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer For the best results, read the full instructions below before you begin. This page is for CenturyLink modems that look like this: For the following models: WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. After completing the syncing and setup process, the LED color will change to indicate the connection status: TheC4000BG/BZand LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. 8.8. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. bZZ) Please note that a phone jack is required to set up Brightspeed internet service in your home. Detailed steps are here: https://www . The particular jack you are using isn't hooked up or is faulty. But the function is basically the same. Click on the options below for details and step-by-step instructions. CenturyLink Brightspeed Bonded dsl modem router C4000BZ newest version gigabit. This router comes in multiple versions, each with different specifications. I have the C4000LG modem. In any case you get a nice . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 4.7 out of 5 stars based on 30 product ratings (30 . If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. 9.3. Click the quick setup icon to configure the device's Internet access 4. Either move it to the room where it will get . The status light ring may change colors repeatedly as it goes through the initialinstallation process. All Rights Reserved. Advanced settingsgive you even more control over your modem's configuration. Find contact options in the Support tab of the app, or by. Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. Setting up new service? Make sure this fits by entering your model number. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. C4000LG CenturyLink Modem by GreenWave by Video introduce the latest products youtube channel. Continue to the Internet connection Setup. See the detailed instructions and diagrams below. . Filters are not included in your modem kit. Secure WiFi is available on leased modems with model numbers 1100, 3000 and 4000. Review our FAQs to learn more. DSL and power ports on the back of the C4000BG and LG/LZ models. In some cases, the jack may be faulty or may not be connected to the CenturyLink network. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the mod, If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, then. Visit theWAN setup pagefor step-by-step instructions on different WAN configurations, includingPPPoE,IPoEandtransparent bridging. Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it will. The CenturyLink network hasn't yet been connected at your address. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Next image. CenturyLink Greenwave C4000LG DSL Modem - White. Buy The Greenwave C4000LG Modem. 2.Reposition your wireless router. This indicates nothing is connected to the modem port. Standards-based WiFi WPA3 security. item 7 CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter. You will only meet with utter futility. Dynamic QoS: Prioritizes data through the router for smoother streaming. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. At this point, you are ready to activate your service! STARTED! Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. If NO, proceed to the next step, "Check for connectivity.". WiFi 6 antenna - 2.4 GHz/5 GHz 802.11ax (backwards compatible with 802.11a/b/g/n/ac) Dynamic QoS - Prioritizes internet traffic by application and device for smoother streaming. TESTED CenturyLink Greenwave (C4000LG) DSL Modem WiFi Router + AC Power Cable $49.95. Now it's time to get your modem hooked up. I then went through the 3-step setup for this new modem, but was never able to finish step 3. It should turnsolidBLUEonceit has connected. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. The app makes installing your modem a snap, and is also a great way to manage all your Brightspeed services. Visit the, Security for your home or business network and all connected devices, Up to 75% less lag time (latency) for gaming and video applications, Install your C4000 modem and activate internet service. Filtersare not included in your modem kit. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. These lights will flash red and green while the modem is syncing. Don't forget to Subscribe us to get instant notifications of all future uploads! Enjoying my content? Share | Add to Watchlist. Our troubleshooting team is standing by. Next, you'll need to find a good spot for your modem. You can test this by plugging in another electrical device, and/or try another outlet. I just got me CL modem/router yesterday and I plan on connecting it to a Netgear R7800 router. Fast and strong wifi signal. Concretely, you can control Security Options, DNS, proxy, LAN, Network Management, IP QoS , WAN, WLAN settings, DSL, ADSL, MAC, WPS block; amongst others. For more information, please see our The remaining setup will depend on your installation method (using the app or the QuickConnect site) and how quickly you go through the steps. If NO, proceed to the next step, "Check for connectivity.". But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. This can often resolve a connection issue. That's okay. No Ethernet port? Scan the code on the modem to finalize the installationThen we touch on optional items such as: 1. On your start date, your line must be operational by 7 p.m. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. CAUTION! Centurylink modems are made by 3rd party distributes (recently it seems mostly Zyxel). After completing the setup steps in the app or through the QuickConnect site, check the color of the light ring on the front of the modem to verify its connection status. All Rights Reserved. That's okay. Find on Ebay Customer Reviews. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. First, your modem will arrive in the mail on or before the date your service is scheduled to start. Try again, and make sure you are selecting the correct network name (SSID) printed on your modem label. C4000LG CenturyLink Modem by GreenWave by Video introduce the latest products youtube channel. Do you have both internet and home phone service from Brightspeed? which is to say is that it does exactly what it is supposed to do, and offers the standard modem GUI by going to IP 192.168..1. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate the modem is connected and ready to finish setting up. Look for an email with your order confirmation details and an order status tracking link. . If the reset button is held in for 10 seconds or more, the power light will turn amber and the modem will be reset to CenturyLink factory default settings. Try this: This can depend on a number of factors. Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.) Wireless security settings. 2 offers from $138.97. Use theBrightspeed Internet app or browse tohttp://connect.brightspeed.com,and follow the prompts to finish setup. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. Do not remove or lose your modem sticker, which includes your defaultadmin username and password. %PDF-1.6 % SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, This gateway is tested and certified to run. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. Single status light ring. 423 0 obj <> endobj If you have a landline phone and internet with CenturyLink, filters should have been included at the time of your order and will arrive in a separate package. Navigating the app to manage your account, test your speed or get additional supportFor more information, please visit: https://www.centurylink.com/home/help/internet/modems-and-routers/setup-your-modem-and-activate-internet-service.htmlor https://www.centurylink.com/home/help/internet.htmlThank you for choosing CenturyLink and have a great day! This can depend on the age of your home. Residential | Small Business| Enterprise| 2023 CenturyLink. If the DSL light remains red after verifying your date and checking your cords and jacks, you will need to, This indicates nothing is connected to the modem port. TheC4000 seriesmodem/WiFi router comes in two models, each with different specifications. Your modem'swireless settingscontrol the WiFi network in your home. Option 1:In theBrightspeed Internet app,go into theInstall My New Modemsection. If in doubt, you might wish to put off connecting your modem until after 7 o'clock. Advanced settingsgive you even more control over your modem's configuration. I thought it was most likely my old modem, but without internet service I had no way of accessing the internet to order another modem. The one you use will depend on the type of internet connection you have. Downloading the MyCenturyLink app for easier install3. In-home speeds may differ based on router setup, devices and other factors. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. The GreenWave C4000LG is another modem-router combo that prioritizes productivity and connectivity. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. These lights will flash red and green while the modem is syncing. . It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. Find a central location in your house, avoiding closets or other closed-off areas to ensure that all devices in your home get a strong wireless signal from the router. The red light indicates the modem isn't connecting to the Brightspeed network. See more CenturyLink Greenwave C4000LG DSL Modem - Whit. Log in to your modem's user interface and navigate to the Wireless Settings menu. If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. Century link C4000LG Bad Firmware issues. You simply push the WPS button on the modem, then select the correct network from your compatible device and it will connect without entering a password. After a "forced" Windows 10 update (not upgrade), my three Windows 10 devices will not connect to the internet through my CenturyLink router, either through an ethernet connection or a wireless connection. You can continue to the next stepto compete setup. The C4000LG allows wired and wireless clients to safely access the Internet. So I hooked up my old modem, and thank goodness my old modem works just fine.
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