Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. There is a 50 cent surcharge per trip for paper tickets. learn more. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. And you can do it anytime. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Enjoy the convenience of booking the entire trip all at once. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Clipper is a regional transit card that can be used on all transit in the Bay Area. Discounts; Where to Use; Locations . Add Clipper to your phone before you take-off! If you want to ride, you will need to tag again. . Yes, there is. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. How do I set up and use a Clipper card on my phone? View vessel seating chart for San Juan Clipper. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Our departure times between Seattle and Victoria vary seasonally. You will select your seats when making your booking and may choose between the lower or upper deck. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. There are no discounts available at the BART vending machines. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. It is charged for those who enter a station, ride a train, and then exit the same station. Select machines accept credit and debit cards. How do I add value to a Clipper card on my phone? Yes. When will I be charged for my Auto-Reload value? Boarding starts 1 hour before your boat is scheduled to leave. 877.878.8883. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. On the cable car, the conductor carries a handheld card reader. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. This page includes protecting your privacy and information retention. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Economy Panoramic Upgraded window seats in Economy Class. We will automatically send a declined payment notice to the email address in your Clipper account. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Some purchasing limits applyas outlined on our sales page. Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Can I set up Auto-Reload for cash value and a pass? Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Visit clippercard.com and buy online. However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. All discounts are set up in advance through Clipper. Your card should arrive within 5 to 10 days. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. But if you tag off, Clipper will return the difference of $6 to your card. Find out about Clipper cards, visitor and monthly passes, rates and discounts. Using Clipper. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. All rights reserved. I have loaded a lot of money on a clipper card through the website months ago. As others have said, it's RFID interference with other cards that's likely the problem. I loaded value online, but when I tried to use my card, it wasnt there. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Proof of payment is required. How can I set up my card to automatically reload? I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Opens in new window. New to Clipper? If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. This page includes Proof of eligibility, Eligibility change, and Balance transfers. There's no need to open an app. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Please have your vaccination card or a photo of it ready in the event you are asked to show it. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. There is a 50 cent surcharge per trip for paper tickets. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Can I get a card at an airport? All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Your 31-day pass becomes active the first time you use it to pay a fare. The reason for this has to do with how much space unused orders take on their computer system. You must apply for an RTC Clipper card in person at a participating transit agency. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. opens in new window. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. No. 213-204-2900. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. The tag will not register if you place your device or card too low or high on the screen. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. We strongly recommend that you check-in online prior to arriving at our terminals for travel. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' For account-related This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). What is the difference between a limited-use ticket and a Clipper card? Season Tickets. See the Google Pay How-To page for more details. Learn more about using Clipper on your phone. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. After we collect payment, we will send you an email confirming this. We strongly encourage customers to take advantage of the time to unplug from technology! This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. This page includes How RTC cards work, accessible information, and using Clipper equipment. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please plan accordingly and allow sufficient time. And, to get it back, its an hour on hold, and three to five business days.. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. To provide payment, log in to your Clipper account and edit your Primary Payment method. You will need to tag your card to a card reader or ticket machine to activate it. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Please submit all travel cancellation or change requests through our Contact Us page. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Phone. I set up Auto-Reload, but its not showing up in my online account. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Muni offers several ways to pay your fare. Requires iPhone 8/Apple Watch Series 3 or later. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. There's no need to open an app. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. All rights reserved. At your request, we can mail you a new card with your balance restored, typically within 2 business days.
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