You can pay your bill online with your MyAstound Account, our online bill-pay portal. EnTouch has countless complaints through BBB and FCC showing a history of purposely playing games with their customers, constant service interruptions and countless other issues. Pay your bill online Update your account information Check your webmail Confirm when your technician will arrive Create Account You must opt-in and choose an eligible ACP service plan. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Customer Support will handle the rest. Only eligible consumers may enroll. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Only eligible consumers may enroll. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. ACP is a federal government program operated by the FCC. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Promotional offers may be modified or withdrawn at any time. Lifeline plans and benefits may be maintained without enrolling in the ACP. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Premium Channels; TiVo; TiVo Stream 4K; . TruConnect's free wireless plans just got better with Amazon Prime. Qualifying individuals receive Free cell phone service. They offer a free government smartphone and sim card depending on your qualification. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Hence, here is the comparison of the two plans in the state of California. enTouch Wireless reserves the right to block calls to any country or international number range without notice. You can also enroll by mail with a paper application. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Conclusion You can apply for enTouch Wireless Free phones after determining your qualifications to participate in government assistance programs such as Lifeline and ACP. Questions? Your Name *. *Unlimited data does not mean unreasonable data usage. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. *All forms of ID must be valid and used before expiration date. Promotional offers may be modified or withdrawn at any time. Our terms and conditions will apply. PIN: Go to your online account. Tell Customer Support you want to Port your current phone number to your new phone. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). No. Taxes and fees included with service plan pricing. ACP is a federal government program operated by the FCC. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. Existing customers can also opt-in by replying to an opt-in SMS. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. The ACP monthly service and device discounts cannot be transferred to another household or individual. B09. Box 105561, Atlanta, GA 30348). OFFERS MAY VARY BY STATE and service may not be available in all areas. Featured review. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. If you have any trouble, we are ready to help just dial 866.488.8719. Power On the phone. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at www.entouchwireless.com/terms-of-service. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. If the FCC announces that funding has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Ticket Type *. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. Call 877-Astound Broadband-BILL (877-726-2455) and select the option for making payment arrangements.This will put you in touch with a customer service representative who will help you settle your account. If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! International calling does NOT include text messaging, picture messaging, or video messaging. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. You can apply your ACP discount to any available enTouch Wireless service plan. . To confirm that your phone is unlocked, you can dial *611 from the device or call Verizon's customer service at 800-922-0204. You must use your phone to continue to receive service. Check your phone number's eligibility at T-Mobile's transfer portal. Taxes and fees included with service plan pricing. Divorce decree or child support document. Click here to Enroll Today! Lifeline participants may continue their existing Lifeline services without enrolling in the ACP and may choose to take ACP benefits from another service provider. If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. Customer's Full Name *. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Required fields are marked * Before you post your comment. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. OFFERS MAY VARY BY STATE and service may not be available in all areas. Please see the full Terms of Service for additional information. Lifeline plans and benefits may be maintained without enrolling in the ACP. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Only qualified consumers with documentation proving eligibility may enroll. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. *All forms of ID must be valid and used before expiration date. Or you can always return to this page, and use the contact form. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Only eligible consumers may enroll. Please be sure all of the above information is accurate before calling. Notice letter of participation in a qualifying state, federal or Tribal Program. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Taxes and fees included with service plan pricing. If you want to apply for ACP service only, please call 888-294-9465. A fairly complete resource we direct customers to can be found on Prepaid Phone News. Lifeline program participants are eligible to participate in ACP. ENTOUCH Smart Building Solutions. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. If you are going to ask "how do I get a cell phone?" go here instead. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, New Premium Cell Phones* From Brands You Trust, Large Screen, Android Operating System, Brand New, The Quality of Our Free Service Phones Beat The Competition, Unemployment/Workers Compensation Benefits Statement, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. enTouch Wireless provides a free phone for Tribal residents or use your own compatible device enTouch Wireless does not provide a free phone. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. For more information about the ACP, you can call us at, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. The password is the last 4 digits of that sim card. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive service with an up to $50 EBB program subsidy (or for households on Tribal lands, up to $75) during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. Copy of last year's State or Federal income tax return. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. My Account. OUR FACILITY. enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. Erik De La Garza / October 21, 2013. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Updating your ZTE Software When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. Only eligible consumers may receive ACP discounts. For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. You are not required to opt-in to the ACP, and you can continue to receive your Lifeline service without enrolling in the ACP. Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. Unemployment/Workers' Compensation benefits statement. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. We've compiled some of the most common wireless carriers that make finding your account number and PIN a bit more difficult. BROADBAND DATA. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Rasta Jeff of St. Clair, US. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. EBB subscribers will receive additional information if they are required to take additional steps to transition to the ACP benefit on March 1, 2022. Our standardterms of serviceapply. Our ACP Terms and Conditions apply, available at: https://www.entouchwireless.com/affordable-connectivity-program/ in addition to any others communicated to you that are specific to your service plan. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. conference, chat lines, and premium numbers) are not supported and may be blocked. For more information about your FREE Affordable Connectivity Program benefit eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 611 or 866-488-8719. An eligible household is limited to one monthly service discount. There are no fees associated with this change. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Call Assurance Wireless at 1- (888)-898-4888 to access your account number. . Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. BROADBAND DATA. Participates in the Food Distribution Program on Indian Reservations. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Please refer to the terms of service for more details on our policies regarding the reasonable use of our unlimited talk, text and/or data offerings. Using MyAccount, you will be able to change your email account passwords, create new email accounts, and find out information about your broadband service. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage.
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