gotrax scooter troubleshooting

GOTRAX - F5 Electric Bike . When you connect the charger to the hoverboard it will turn red to let you know it is charging. I cant find anyone who sells them including the gotrax website, acisneros0873 - When you connect the charger to the hoverboard it will turn red to let you know it is charging. It sounds like a bad battery but checking the connections is the first step. 0000013506 00000 n Shop safe on GOTRAX Official website. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Try recharging the battery pack for 8 hours. Use caution as extreme force may damage your scooter console or battery connections. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Expect More. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Is a fire hazard. Doesn't matter if the battery is charged or not. - Very dangerous as you can be cruising along and the motor completely shuts off. Pressing on button does not illuminate the display nor does the throttle have power. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. 110 20 First, plug in your charger and make sure that it works before continuing. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. I kicked off the odometer began registering speed. Reattach the console/head unit by sliding it back into place. E02 - Adjust your brake calipers so that they operate effectively. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Listen or look back to see if the rear wheel is slowly spinning. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. In this video we take a look inside a GoTrax G2 Scooter. Problem is from inside the tire assembly. If the battery is fully charged, then the issue is likely with the motherboard or wiring. For example, only standing with one foot on your hoverboard can cause some models to beep. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Turns on but shows zeros no matter what. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Took 8 business days to fix (total of 11 calendar days). Step 6 Install the battery pack. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. If the scooter works after disconnecting the brake switch then the brake switch is defective. Aug 15, 2020 When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Press Power Button once again to power on . Repair frozen GOTRAX GXL V2. This problem could be caused by many different things. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. All electric scooter have a fuse or a circuit breaker. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Codes often have simple solutions and we are here to assist. But some parents may balk at spending more than $100 on an electric scooter. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. As an Amazon Associate I earn from qualifying purchases. We show a quick view. Of course, you could also have an issue with your battery. $799.00. I finally received the replacement parts. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I continue to struggle with GOTRAX's customer support team. Entice customers to sign up for your mailing list with discounts or exclusive offers. . What did the brake pad rubbing sound like? Bolts provided are rusted - poor quality control. But, as soon as it worked for quite some time, it started showing various problems. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. The BBB's grade of "F" still . These codes will pop up over your console's display when there are issues within your electric scooter. An awesome member of our community made this guide. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Electric Scooters I absolutely love this scooter. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. . It's a 36V 6 Ah battery that offers higher performance. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Need help troubleshooting a scooter issue? Find your product below and click the link to be directed to the specific information for troubleshooting. When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Take care of your ride so it can take care of you. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. There is no doubt that hoverboards are a popular and fun way to get around. You can now turn your hoverboard back on.*. Scooter is in the dumpster. No. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Missing tire extension - poor quality control. 21E, 22E, 25E, and 30E - Replace console to fix error code. Further, the locking pin is completely . 0000008779 00000 n This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Tighten the screws firmly. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Motor stutters with rapid jerking and wont go.. possible motor failure. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. - Easy fix. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. So, 3 hours for 4 bars = 45 mins of charging time per bar. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. will respond to the email but the response itself is not helpful). It was pretty easy to do and I was impressed in the modular nature of the system. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Include an image for extra impact. If still showing error code, contact Customer Support for assistance. It is possible to check the voltage of your battery using a voltmeter. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Even if you've just ridden it, the battery may not be sufficiently charged. Not much help really. You may need a replacement battery if your current one is faulty or has sustained physical damage. Install the locking hook and the two screws into the head unit. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. If this does not work, replace the console. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. How do you check the odometer on the GXL V2? Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. E03 - Change speed settings or gear. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. error: When the scooter is powered on, press the power button 3 times to switch the speed unit display. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Gotrax has also added a longer battery life. . Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Free standard shipping with $35 orders. E07 - Replace Motor or Motor Wheel Assembly. When you plug your charger into the wall, the indicator light will turn green. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Turn the key or power switch on and engage the throttle all of the way. Entice customers to sign up for your mailing list with discounts or exclusive offers. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Also if there is a critical mass here, we may be able to have the company fix their problems. Roller Blades/Bikes. You feel the scooter lose power and your inertia throws you forward. If the wheel spins only when the battery charger is plugged into the scooter then the . You can now turn your hoverboard back on.*. 0000007190 00000 n Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached.