If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS . The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. to find out. Obviously I changed providers. The key point to know is that ECSI does not offer student loans. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. We require contact information to ensure our reviewers are real. This might happen if a servicers contract expires and is not renewed, for example. Process monthly payments and extra payments. This also includes schools that are in Arizona, Maryland, West Virginia, and Boston too. If you have not received your 1098-T, you can go to the website below to both review and print your 1098-T or contact Heartland ECSI customer service at the number listed below. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. ECSI tracks and collects your payments. After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. Register for online access to your account. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Heartland ECSI has an A+ rating with the Better Business Bureau (BBB), but they also have their fair share of customer complaints. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. 3. 2.What happens if I miss a monthly payment for a payment plan? Also, 45 BBB reviews gave the servicer a one-star rating. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. Box 1278 Wexford, PA 15090. AVCNET is not a government agency and may be compensated by companies displayed. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Heartland ECSIs corporate address is Educational Computer Systems, Inc. , 3550 Lenox rd, Suite 3000, Atlanta,, Georgia, 30326, United States. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. If your loan payments havent begun or youre not sure which company is your servicer, log in to. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. Interest can continue to build on your balance during deferment or forbearance periods. Your IP: Am I stuck with ECSI until my loans are paid off? The Education Department can transfer student loans from one servicer to another. After the transition is complete, to what ECSI address should I send my payments? We use intelligent software that helps us maintain the integrity of reviews. However, this does not influence our evaluations. This includes 32 complaints in the past 12 months. ECSI also services a few other types of. The company is sometimes referred to as Heartland ECSI. Please consult with your investment advisors before making any financial or investment decisions. Heartland ECSI Student Loans Servicer Review. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. Even if interest rates change, your interest rate or monthly payment will not. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. Payments received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. ECSI is a servicer for borrowers with federal Perkins loans. This information may be different than what you see when you visit a financial institution, service provider or specific products site. through consolidation or forgiveness. . Variable APR means that your interest rate can fluctuate over time, which can increase or decrease your monthly student loan payment. is a servicer for borrowers with federal Perkins loans. Our moderators read all reviews to verify quality and helpfulness. ECSI has so many different loans where it has no guarantee that these steps will help you with your new servicer. You should begin sending your payments to the address printed on the ECSI billing statements you receive. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. They should not be construed as professional advice from qualified professionals. Students & Borrowers. You can make additional payments over the phone or via online chat. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. If you have not received your Heartland Key through prior correspondence, you should contact Heartland ECSI Customer Service at https://heartland.ecsi.net/index.main.html#/contactus or call 1-888-549-3274. The Perkins Loan program ended in 2017, but student loan borrowers may still be in student loan repayment for their Perkins Loans. P.O. so you can know the right questions to ask. And, the team behind TeamSupport is more customer-oriented than most big box solutions. ECSI tracks and collects your payments. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. 1. You will also be able to contact ECSI customer service directly by phone at 1.888.549.3274. Please review our Advertiser Disclosure. Its an affordable investment, too. Get help from Heartland ECSI Customer Service. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. representative. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. We believe everyone should be able to make financial decisions with confidence. Our partners compensate us. How does Mentor make money? Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. Under Heartland ECSI, the student loans are not set at a 5% interest rate. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. If you are repaying on a quarterly frequency, your quarterly cycle will not change: Yes. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. Update your contact information with your most recent address, phone number and email address. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Contact Us. However, this does not influence our evaluations. Deferment, Forbearance, and Cancellation Forms. A total of 148 complaints have been made with the Better Business Bureau . Accessing Your Current Year 1098-T Form (Heartland ESCI) Winthrop has outsourced the processing of tax form 1098-T to Heartland ECSI. If ECSI is your student loan servicer, heres how it can help you. You may also change your student loan servicer through consolidation or forgiveness. Click the red + sign which is located below and says 'connect an account'. This change will impact only the campus-based or special program accounts you may have received through UC San Diego that are currently serviced by Conduent/ACS Education Services. You can make additional payments over the phone or via online chat. ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed, Others claim that they never received any paper works for public service loans, Failing to set up an automatic payment plan and ACH transactions properly have also been filed, Long waiting for customer supports when getting at ECSI, Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy, Many customers do say that their service is awful and find it hard to navigate around their website, Moreover, ECSI charges fees for online payments. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Using your ECSI key, enter it on the left side under the connect an account then press connect. If your quarterly repayment cycle is February, May, August, and November, the first billing statement you receive from ECSI will be in October for your payment due November 10, 2017. I learn new things everyday. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. The collected loans include the following -. You can use your ECSI student loans login. For example, on a $120.00 payment, the late fee charged is $12.00. Live Chat with the Heartland ECSI Customer Service Team Call the Heartland ECSI Customer Service Team at 1-844-700-0134 Email the Heartland ECSI Customer Service Team at cservice@ecsi.net To speak with a representative at the College, call 215-641-6551. Review the Federal Cash Management Rules Generally, the failure to receive a billing statement does not absolve you from your obligation to pay on time. You can make additional payments over the phone or via online chat. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Click the red 'Register' button and create a profile. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. All rights reserved. Mentor Content is not intended to provide financial, legal, investment, accounting or tax advice. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. What if my loans are transferred to ECSI? Sign up to our $1,500 No-Essay Scholarship. This helps you stay in good standing to avoid default. After you receive your first billing statement from Heartland ECSI, you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements. You can sign up for autopay and have your monthly student loan payments directly debited from your bank account. If you have received a billing statement from ECSI for a payment due September 10, 2017 or after, or a delinquency notice from ECSI for a payment due August 1, 2017 and before, please remit payment to the address indicated in the ECSI billing statement. Speak with a Live Customer Service Representative, ECSI 2012. Our tools and calculators are for illustrative purposes only and are not guaranteed to be accurate. Pre-qualified offers are not binding. After you register with your Heartland Key, you can set up new recurring payments by clicking "Make a Payment" on the ECSI website. For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. ECSI also services a few other types of. The following is a list of services provided by ECSI -. It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including Federal and even private education loans. 1.How do I contact Heartland ECSI for queries? Am I stuck with ECSI until my loans are paid off? Biden Cancels $10K in Student Debt. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. You can get in touch with ECSI from Monday to Friday from 7.30 am to 8.00 pm EST. You can call ECSI at (888) 549-3274. Mentor is not involved in the application, underwriting or credit decision for any product or service. Alternative loans. Department Overview; Cooperative Registration Agreement Guidelines; Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. ECSI - Providing superior technology, custom-designed solutions and world class customer service since 1972. support@teamsupport.comsales@teamsupport.commarketing@teamsupport.compress@teamsupport.com, 5005 Lyndon B Johnson FwySuite 850Dallas, TX 75244. All financial products, shopping products and services are presented without warranty. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. When and where can I enroll in Recurring ACH Payments with ECSI? Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Once the transition to ECSI is complete, you can access your account through ECSl's website, where you will be able to view your account information, make one-time or recurring ACH payments, access deferment and cancellation forms, or access an ECSI customer service representative via live chat. ECSI is a student loan servicer that focuses primarily on Perkins Loans and private student loans. in 5 . It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. ECSI Phone Number - Tax Documents: (866) 428-1098. Lead Writer | Student loan repayment, college alternatives. Read more. By comparison, TeamSupport gives you visibility into a ticket during its complete lifespan, so you can monitor and collaborate on tickets even if theyre arent necessarily assigned to a single person.. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. It has great functionality but its not complicated. Interest can continue to build on your balance during deferment or forbearance periods. Use the username and password that was created before and use it to log in. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. What if my loans are transferred to ECSI? Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. We believe everyone should be able to make financial decisions with confidence. We found that other software systems require you to assign it to a single person. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. Reviews from ECSI employees about working as a Customer Service Representative at ECSI. Its most important to know your. Lead Writer | Student loan repayment, college alternatives. Yes. CONTENTS Written and Fact-Checked By Amy Chang Updated On 10/01/2023 Site Structure. The truth in lending disclosure is required under Regulation Z of the Truth in Lending Act of 1968. This influences which products we write about and where and how the product appears on a page. You can also print copies of your billing statements through your ECSI account online. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. They can service any type of student loan and provide customer services. Get suggested colleges and free counseling. You may also contact the Heartland ECSI Customer Service Team by calling (855) 250-3230 or via Live Chat from their website. Email, If a complaint doesnt help, you can contact the. You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. You will be redirected to Heartland ECSI's new web address: www.heartlandecsi.com. ECSI is a company approved by the government to service federal Perkins student loans. If you are facing any trouble with the ECSI as a servicer, you can always call or send them a mail to get the issue resolved. Consolidation and refinancing your loan. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. You are required to answer one of the security questions which you have previously chosen. Otherwise we can assist you with any issue you have over the phone with our next available This change does NOT apply to any Federal Direct/FFEL or private loans you may have.