Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. FanFair Alliance - Ever get the feeling you've been cheated? You warrant that you are over 18 years old and have the legal capacity to make the transaction. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Bruno Mars Tickets. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 4. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Please add me to this list as I am almost 100% sure I got scammed. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Which? Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. 7.2 Copyright. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? The refund will be received from the Event Organizer within 30 days. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. . Tomorrowland 2023 Tickets. your claim status, claim form or questions about when payments are All Rights Reserved. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. They do not say they are going to charge such fees per a ticket . In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. As well as was able to select what section I wanted to be in for the price I had selected. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. We often link to other websites, but we can't be responsible for their content. They did not admit to law breaching and refused to provide a refund. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Dave Chappelle Tickets. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. You may only use the Services if You can legally enter into and form binding contracts. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Stray Kids Tour 2023. Can I pick up my tickets instead of having them shipped? 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. We may also first deduct any amount you owe us from any amount we owe you. Not only no refund. Festival de Vina Tickets. has spoken to a number of ticket holders who have been denied refunds for cancelled events. It states that if an event organiser offers tickets to . By Rhona Shennan 23rd Jul 2020, 3:38pm In 2020, New Zealanders were warned about buying tickets to . OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . Required fields are marked *. Take a look at our advice on writing a letter before you make your claim. 'It's clear as night and day the 2020 event is cancelled.'. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. When Your Event is Canceled or Postponed. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. By clicking a link you are consenting to this. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Which? Red Hot Chili Peppers Concert Tickets. 1.2 Ticketing Exchange. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. If the event organiser is offering vouchers or tickets . Dial +1 (866) 788-2482. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. Your email address will not be published. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. 1. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. During this time, the Site will be temporarily unavailable. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . They keep finding excuses as to why it has not been processed. Only to be given the run around. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. Please note this does not include any Tax that may be payable on fees We are required to pay. Why do my tickets have someone elses name on them? Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! 7.1 Ownership of Intellectual Property. In the case of refunds, we appreciate our customers patience while we process their request.. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. What are the viagogo Terms and Conditions? In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. They did not send me my ticket information until the day before the concert. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. 6.3 Allocation of Risk. 2.1 Requirements. Such notice shall be deemed given one business day after the email is sent. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. 2.14 Substituted Seat Locations. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. As well as charged me double the amount. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. All sales and bids are final. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. I am based in Indiana. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Are you still waiting on a ticket refund for an event canceled due to the pandemic? 5.2 Violations, Termination and Suspension. 7.3 Additional Policies. All Rights Reserved. I had tried calling them and the day of the concert and no answer. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. The court would need to determine which Class members would choose the voucher over a cash return as per the company. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Please add me to the list. The money belongs with you. To be a member of this Site, You must agree to accept the terms in this Agreement. Privacy Policy | 6.1 No Warranty. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Which? Explain your case the best you can. No refund, no answered or returned email for days. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Including any such items constitutes a material breach of these terms and conditions. Harry Styles Tour 2023. . Copyright (c) 2006-2023, viagogo AG. . Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. 6.11 Permitted use. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. We may investigate complaints and violations of our policies. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. and that I would only receive a refund if the concert was cancelled etc. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. If the event . I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Rufus Du Sol Tickets. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 3.3 Laws and Regulations. Gather all the information you have on the purchase. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 6.10 Notices. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. expected to be mailed out. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . If You do not qualify, do not use the Services. 2.17 Season Cards. Why is the price printed on the ticket different to what I paid? Join The National Math and Science Initiative Class Action, Today! Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Faye has now been refunded by her bank after making a chargeback claim. Ticket-holders to postponed events will be able . In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . I sent our ticket numbers but Opera Australia said they were not theirs. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Viagogo reviews, customer feedback & support. You consent to the exclusive personal jurisdiction and venue of Swiss courts. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 2.3 Username and Password. "Comparably priced" replacement tickets are determined by viagogo in its discretion. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. We cannot commit to next year, Taylor said. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. In the event of a postponement, refunds are not granted. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. I have been researching this company and very bad negative reviews, and practices. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. . Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Backstreet Boys Tour 2023. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. Which? https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. We will not allow You to buy or sell tickets before You have registered with Us. 2.10 Collecting Payment. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. 4.Select the button beside the transaction you want to dispute, then click Continue. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. After realising the scam and contacting them, they made it very clear that they will not refund or . will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. This has reportedly been a long-standing policy of Viagogo. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Wait for a StubHub representative to reach you. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". If tickets are not consecutive, then the Seller must create a separate listing. Carnaval Barranquilla Tickets. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Actions does not process claims and we cannot advise you on the You will be entitled to a full refund or a 120% voucher. 6.2 Waiver of Consequential Damages; Liability Limit. Viagogo will keep saying they already paid you but they will never show you the proof of payment. I had put the required amount of 180.00 per a ticket. BLACKPINK Tour 2023. 3.4 Indemnity. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The Weeknd Concert Tickets. We cannot control the policy of third-party resellers.'. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 6.7 Third Party Information. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Knotfest Japan Tickets. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. 2.11 Ticket Fulfillment. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Which? BTW the tickets were available also the same day of the concert. Why can't I see my order or sale in my account? Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Taylor Swift Tickets. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Additional information can be found in our FAQs and on the ticket details pages. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. Viagogo had a selection of how much did you want to spend for a ticket. Viagogo will never pay you after you sold your tickets and you can never get back your money. 6.8 All Sales are Final. 5.1 Investigations. Elton John Concert Tickets; Andr Rieu . It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Ha*Ash Concert Tickets. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Our guarantee does not affect Your statutory consumer rights under UK law. It's unlikely you'll get the delivery costs or booking fees back, though.