A Personal Loan can help you mitigate losses and get back on track. I waited 2 days and tried the access code again..still nothing. The corporate office phone number is 415-222-8400. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. If you purchased on a registered account, your credit is available within your StubHub Wallet. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Enter your gift card number in the Add a Fancode & gift code section. See if youre using the right email and password. / What happens when an event is canceled. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. Harris Teeter. Click or tap See actions and select Make changes. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub is also required to process any refund requests it receives going forward for the events at issue. The clause is designed to protect both buyers and sellers. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Great help!!! As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Click here to update this department. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. StubHub offersthe retroactive refunds because the live events industry is opening back up. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Horrible customer service. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. It is free to list tickets for sale, and to search for tickets to buy on StubHub. We'll email you when an event is canceled. If you feel like StubHub cheated you, you could take action against them. I was only given the option of the credit and the event was in CA. JEVAR IS WHO HANDLED MY CALL. Listings for companies similar to StubHub: Customer service is awful. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Georgia Maryland: No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. With only these four steps, your refund request is faxed. Your California Privacy Rights / Privacy Policy. Find help with your questions from other fans through our own peer-to-peer community! Absolutely, you can list these tickets for sale on our site ! We are changing the way you register and sign-in to the StubHub Community. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. on 2/28 at 12:51PM You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. After the switch, you will enter the email address you use to access the community in order to reset your password. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Since its inception 22 years ago, StubHub has grown to 800 employees. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. International orders are handled a bit differently than those within the US, @Lighty7. Enter your gift card PIN in the PIN field when prompted. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. To reach Customer Support call 1-866-788-2482. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Reached out to customer service twice still can't list tickets. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Hurry up and access DoNotPay from any web browser to check out everything we offer. We cant contact them and ask them to lower their prices. Sit back and relax while we do the work. "If you have tickets to a show that is postponed, you will be able to select your refund . Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. I have been trying to purchase tickets for over a week now. The old bait and switch! I had to ask for a manager. We may be compensated if you click this ad. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. You will enter your community username and new password and done! I've been a customer for a long time and am not happy. How to Contact StubHub for fraudulent tickets. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. "The return of live events, the input of customers, partners, and regulators, and the . (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Illinois DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Find contact information here. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Open a new browser and try logging in again. but I havent been able to get in contact with anyone from StubHub. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 and take advantage of this neat service whenever you need it. All Rights Reserved. Bradley R. Hightower. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Would not make an exception,to a hotel reservation I made thru Priceline. There you will see your canceled event credit along with a link to request a refund instead. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Who do I contact? To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Phone: 866-788-2482. Perhaps Its Time to Switch to Something Other Than StubHub. Thanks SO much! Viagogo, a tickets marketplace, bought StubHub in February 2020. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. Poor customer service is the biggest pet peeve to DoNotPay. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Guaynabo, PR 00968. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. 03-31-2022 08:37 AM. A million dollar company can not compensate a loyal customer a few hundred bucks. Click here to explore your options! How can I email stubhub to refund tickets for a cencelled event. And the exact same seats they re listed and sold for a different amount sold and the payout. What Happens If I DonT Pay National Insurance Contributions? I was refused to talk with a supervisor , I had 4 tickets listed. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Otherwise you will receive a voucher for 120% of your purchase price. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! does that mean nothing now because the compant wants to keep their pockets full of now stolen money? A few days later I'm only paid out for 1 set of tickets. Reply anytime to let us know how we can improve. No problem. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Sometimes email clients send our first email to a spam or promotions folder. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. DoNotPay can be by your side during the process and help you sue any company in small claims court. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. StubHub changed its refund policy about a month ago. Help us improve this article with your feedback. They have a VOID watermark. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. 6:00 AM - 7:00 PM PT weekends. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Customer service all the way to your seat, 2000-2022 StubHub. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Another way you might reach the company is by sending them an email.
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