- edited A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. Q: Why am I getting notifications about my account activity? We previously sent these notifications only through email and SMS. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Based on my knowledge, if you want to older version APP, you could download apk file and install it. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Try this, hit the hamburger on the left and click on "backup this device". Therefore, having the phone and approving the request meets the criteria for the second step of verification. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. The specific permissions you see will depend on the type of phone you have. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. Just turn on theScreen Capturesetting in Authenticator and restart the app. Enterprises can only enable passwords autofill for all or none of their employees at this time. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Some work and school accounts require an additional PIN whenever you verify your identity. but the amazing thing is they can reach other web-pages like google or Yahoo. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. It is grey out on the app so I cant get my code that I need. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. They also can contain device data such as device name and operating system version. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Even deleting the app from your old device isn't enough. We turned off the ability to receive texts/calls and are forcing the Authenticator app. Select the headings below to see more information. You could search it on Google. Q: Will my users work or school account password get automatically synced? It was in the way more than I used it so I turned it off. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Microsoft Authenticator app has stopped displaying the approve/deny message. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. Thanks. Thank you for writing to Microsoft Community Forums. tnmff@microsoft.com. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. A: No. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. Sometimes your organization wants to know your location before allowing you to access certain resources. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. A related link for the reference:https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-helNote: non-Microsoft link, just for the reference. You can use this feature on a device where your work or school account isnt added. A: Verified IDs are issued directly from your organization or a website. This will remove passwords and other autofill data from the device. You want importance sent to "URGENT: Make sound and pop on screen". Over the past few years though, Microsoft's introduced features to make Windows PCs more Apple-like, a revamped Apple-friendly photos app, moreiCloud syncingand version of phone link software for devices powered by Google's Android software. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. If you want to completely uninstall the app, you need to first unregister the app in the app settings. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. Q: Do I need to be connected to the Internet or my network to get and use the verification codes? After I enter that information and return to the mail app, I get an error. Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). It can also be used to sign in to apps and websites that support Microsoft Authenticator. Since we launched in 2006, our articles have been read billions of times. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. How do I make sure notifications don't continue to go to my old device? Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Tap on Enable push notifications and youre all set! Tap the Contoso account tile. I have make sure that the battery . To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. 01:13 PM It works with both iOS and Android devices, so there is no need to install the app. I initially registered my MFA Account on a different device but I don't have an access to it any longer. Restart the device and try again.2. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Open the app, go toapps top-level menu, and then select Send feedback. Accessibility Service. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. 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Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. Was this reply helpful? Your accounts will then automatically be added to Microsoft Authenticator on your new one. A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. Authentication app is not working correctly. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Much thanks mate! Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. Try change the network to see if the result is different? A: Registering a device gives your device access to your organization's services and doesn't allow your organization access to your device. Make sure the device is registered. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. My phone have been stolen, I had work account logged in there. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. Then, select Add method in the Security info pane. If you have an Android device, the ID.me Authenticator app is the best option. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Password autofill won't sync work or school account password for your users. After that, starting Company Portal application again, Authenticator started to work as expected. This permission is only used when you report a technical problem through the app settings. My phone have been stolen, I had work account logged in there. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. On these devices, Authenticator is automatically registered as a device administrator. You can turn App Lock on or off on the Authenticator Settings page. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. The app requires your consent to use biometric or facial recognition instead of entering the PIN. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. To open the app, you must enter your username and password. 01:53 AM Please let me know if you need any further assistance. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. On Android, Microsoft recommends allowing the app to access location all the time. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. Q: Can I create my own Verified Identity? 2023 CNET, a Red Ventures company. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. For me it was not required to remove settings or the whole app to solve it. - last edited on Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. How To Enable Push Notifications For Gmail On Android, How To Enable Push Notifications For The Wells Fargo App, The Effect Of Social Media On Productivity, How To Use Social Media To Grow Your Email List. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. This feature currently supports only Microsoft accounts and doesn't yet support work or school accounts. The software giant kicks off public testing for its Phone Link software. What are the steps? Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. By submitting your email, you agree to the Terms of Use and Privacy Policy. What should I do? When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. Microsoft's increasingly breaking down barriers between Apple products and its own. Only someone with access to your phone should be able to get your verification code. Definitely would like to see the one-time bypass feature in Azure MFA. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. You still use your password to access credentials to share with another organization. did you restore from a backup of the accounts on it or go fully from scratch? Sign-in with this account on the device registration page, then try enabling passwordless for the account. Problems started when I upgraded to MS Authenticator. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. You can unregister your device inSettings, but you may lose access to emails in Outlook, files in OneDrive, and you'll lose the ability to use phone sign-in. What might be the issue? Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? Also, my MS Authenticator does not receive any notifications. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. What is SSH Agent Forwarding and How Do You Use It? If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. After that, you should start receiving push notifications from the Authenticator app. Check for notifications doesn't change the situation: no notification queued. This data allows our engineers to improve the app in ways that are important to you. If youre concerned about whats actually backed up, its pretty straightforward. Maybe it was turning off wifi. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. More info about Internet Explorer and Microsoft Edge. After you sign in with your username and password, you'll type in the verification code that's associated with that account. Phone number is also correct. You don't need Microsoft Account. I am now receiving notifications as expected and all approvals are working. For more info, see theBackup and recover account credentials with Authenticatorarticle. If you register your device with your organization, your organization can change this policy on your phone. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Most accounts provide backup codes you can use if youve lost or damaged your phone. There is no other method that I can possibly proceed with. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. 01:14 PM. View network connections. This behavior doesn't make sense to me. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Delivered on weekdays. If you are still not able to add your account, please reach out to your admin. This can be done a lot better! Q: How is my location information used and stored? Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. Regards, Walter If you know a SECURE download site with the old APK please tell me. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Q: Will my employees or students get to use password autofill in Authenticator app? Q: I got a new device or restored my device from a backup. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Tap the account you want to remove, and then tap Remove Account.. Removing autofill data doesn't affect two-step verification. Camera. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Diagnostic log data that stays only in the app until you select Send feedback in the app's top menu to send logs to Microsoft. Fortunately, Microsoft Authenticator provides a backup and recovery option. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. The Authenticator app is not required for all accounts. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. Q: How can I see whichsites are using my identity data? In such case we would suggest you to uninstall and reinstall the app once and check. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Some work and school accounts require an additional PIN whenever you verify your identity. I'm afraid it's an Android 5.0.2 issue. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. This minimaldata is needed to keep the app updated and secure. A: We're always working on new features, bug fixes, and performance improvements. It works for me. On the next screen, you can select onStop sync and remove all autofill data. I have moved the Authenticator app from the old to the new phone and it seems to have worked: the new phone has the app working and connected to my work account. Youll then be able to use those if you experience any issues when trying to recover your accounts. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. After that, go to theMicrosoft Authenticator app forumand tell Microsoft the problem you're seeing and the steps you tried. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. What is the version of Microsoft Authenticator APP? A: Adding Authenticator to your new device doesn't automatically remove the app from your old device. I haven't been able to figure that out. I have submitted feedback logs using Incident ID:UE5893G if it helps. If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. Yes, multiple times. Reinstalling doesn't work either. Then, select Settings and scroll down to the Notifications section. I'm glad I'm not the only one. If the date and time is wrong, or out of sync, the code won't work. Q: Do notifications work for non-Microsoft accounts? Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account.
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