I'm confused. Can I buy tickets that are personalised with someone else's name on them? the price it is sold for on the primary market). We often link to other websites, but we can't be responsible for their content. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. I confirmed the sale and wanted to ship the tickets over. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. 5.2 Violations, Termination and Suspension. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. 21st February 2017 - email to say event had changed starting time You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. 1.4 Modification. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. You will need a username and password to access the Site and use the Services. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. This is so we can promote the sale of tickets and items that You list for sale. Order ID [protected] Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. After check out the price all the sudden had gone upto100. 2.13 Ticket Information. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". 6.1 No Warranty. 2.7 Making an Offer. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. 2.13 Seller Payment. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. 5.2 Violations, Termination and Suspension. When We receive an offer by bank transfer, We will check to see if the bank account is valid. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. 7.5 Miscellaneous. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Why is the price printed on the ticket different to what I paid? 6.7 Third Party Information. 7.1 Ownership of Intellectual Property. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. Ticket listings are a representation of actual seat location. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. How does Complain.biz work. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 8 tickets, it makes it very clear that the price displayed is PER TICKET. Why can't I see my order or sale in my account? Viagogo says I've been paid but the bank transfer never took place. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. We may investigate complaints and violations of our policies. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. I have taken reasonable steps with my phone calls and emails and have no in my view a helpful response to resolve this situation How do I find tickets I've already downloaded? This was a missold ticket, not at all factual to the concert. 2.1 Requirements. eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Viagogo probably had to manually procure tickets on eBay or something. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. dan beckerman producer sample analogy for father viagogo charge for cancelling sale. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. This is so we can promote the sale of tickets and items that You list for sale. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! I demand my money back as they never made the concert due to it being outside on the heat. By using our Site, You agree to accept this Agreement. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 2.1 Requirements. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. As far as viagogo are concerned person A can not cancel listings on person Bs account. If you are not the intended recipient, please delete the message, attachments, and notify the sender. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. If You do not qualify, do not use the Services. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. the price it is sold for on the primary market). We use you're site often and I am very disappointed with the lie you sold. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. 5.4 Making Adjustments. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Should I actually pay for this? power bi relative date filter include current month; viagogo charge for cancelling sale. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. I'm from singapore and my number is +65 [protected]. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. I have contacted customer service more than a dozen times without specific answers. I wrote to your office requesting refund under 14 days and was ignored. Did you find this answer helpful? When booking on viagogo, even when you select the amount of tickets you want e.g. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. 1.3 viagogo Guarantee. I have contacted Customer Support as your website states 100% guaranteed tickets! 2.5 VAT on Seller Proceeds. Such notice shall be deemed given one business day after the email is sent. Try arrived at 12.37 pm through proof of postage. 2.10 Collecting Payment. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Copyright (c) 2006-2023, viagogo AG. 2.14 Substituted Seat Locations. What are the viagogo Terms and Conditions? You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 3.3 Laws and Regulations. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. . Profitable Tips About Online Casino Sites. This is misrepresentation. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 10 Things Most People Don't Know About anyabraddock. At no time do We provide the Buyer's payment information to the Seller. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Please contact me via email or call me. 2.12 Ticket Fulfillment. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. To list as a Seller, You must provide a valid credit or debit card. I would definitely question it but I think you don't have much of a leg to stand on. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. 6.6 No Agency. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. we are looking into it, had to call back again to be told still looking into it ! Cheers. You may find other users information to be offensive, harmful, inaccurate, or deceptive. We make no warranty with respect to the software, tickets, events, and services provided on the Site, or that sellers or buyers will perform as promised, and We expressly disclaim all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. At no time do We provide the Buyer's payment information to the Seller. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. 7.3 Additional Policies. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. 0 . Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 2.15 Claims under the viagogo Guarantee. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. 7.1 Ownership of Intellectual Property. We may also first deduct any amount you owe us from any amount we owe you. Copyright 2017 viagogo. 4.2 Stolen Property. Note that this is separate from any VAT viagogo is required to charge on its fees. I bought 2 x Guns and Roses tickets for Sat 17 Jun. If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. I want my money back how do I go about this? We endeavour to rearrange delivery with the customer or arrange a collection point. viagogo charge for cancelling sale; blog Tech. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material.
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