Data privacy and security practices may vary based on your use, region, and age. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Free from UK landlines. All prices exclude 20% VAT. Got up to 250 employees? the new account(s) in My Permissions.Go to My permissions. The Phone Book ; The Phone Book Find a Business. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Offer ends 5 March 2023. Popular shortcuts Order number Track a fault Report a fault Starts with VOL followed by three and eleven numbers, Oops. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Hosting video calls. So you get the same service, and it could save you time too. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. How to Contact BT Openreach? You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. By continuing to browse, you accept the use of cookies. Its really that simple to contact BT Broadband by SMS. Choosing a BT phone number or contact method is important to get a better customer service experience. Search The Phone Book from BT to find contact details of businesses across the UK. By phone 0800 800154. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. This will involve a complete review of your complaint to make sure nothing has been missed. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? business
BT Business App Save time, manage your account, and check your services at your fingertips Raise a general billing enquiry. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Tavis House London WC1H 9NA | 020 7820 6770 . Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. Search The Phone Book from BT to find contact details of businesses across the UK. We're sorry but you need to use a different order tracker for that reference. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. 0330-123-4567 from a mobile order and you'll shortly receive an email with an order number you can use to
Complete account control at your fingertips. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Our SME solutions are for you. Report a fault online to put things right. Weve broken down each way you can contact BT so you can choose the best option for you. Running cloud-based applications. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. That means you get fast, reliable speeds. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. T&Cs apply. If an engineer needs to fix the fault, you can choose the best time for them to visit. You need your order reference number. Download our Service Level Agreement to find out more. Get a BT ultrafast fibre broadband deal today and bundle your TV. Location. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. However, a well-designed system should route a customer to the right person. Choose your leased line plan Compare leased line pricing and find the best fit for your business. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Its quick, easy and available 24/7. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Make sure youre always connected with mobile, broadband, phone systems and more. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Another great way to contact BT without calling is to use the BT live chat service. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. A BTnet Leased Line not quite right for you? When people connect, there's no limit to the good they can do. Create an account Are you an EE Mobile customer? As your business grows, the demands on your internet connection grow too. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. You can find our standard Terms and Conditions at www.bt.com/terms. BT business solutions Work faster, smarter, safer, and stay connected with your world. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. It was ten times as fast for half the price. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Monday-Friday08:30 - 17:00Free from UK landlines. It's a little bit too early to track your order yet. Change your UK billing address. Contact sales. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Achieve a smarter digital future with our technology and business solutions for public sector providers. Work faster, smarter, safer, and stay connected with your world. Mobile costs may vary. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Otherwise, please make sure you've got a business reference and try again. Prices ex VAT. We aim to respond to your email within 48 hours - excluding weekends. View bills, set up and manage devices, check service status, speed and much more. one. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Suitable for smaller businesses who need more than what broadband can offer. Mobile costs may vary. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? You'll get a PDF file to keep and print out. If the system doesn't recognise what you've said, you will be able to choose from the options menu. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. You can also find the BT opening hours so you dont call when the lines are closed. Available 24/7Free from UK landlines. That's why we've been named as a leading service provider by Gartner. Sometimes we can identify and fix a fault at the same time. Best if you're on your mobile. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Or ring us on : 0800 672 331 Register a complaint Contact From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. Discover SME solutions Help and support; Contact BT; Back. The BT phone number and IVR options are available in the table below. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Be confident about transforming your business. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. There are no limits to what people can do when they connect. Search The Phone Book from BT to find contact details of businesses across the UK. Lessons BT Business Teach Us New BTnet EAD customers only. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Our SME solutions are for you. track your order here. Get a 200Mbps leased line for 299/month (ex VAT). Has hybrid work affected my offices bandwidth needs. If you want to track a home order, click the button below. Simply follow the instructions and you might not need to call BT Broadband. again. Best if you're on your mobile. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. I understand that any big company has large numbers of employees. Whether you run a small or larger business, we have a BTnet solution for you. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Mobile costs may vary. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. In the latest release we've fixed some bugs to improve your experience using the BT Business app. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Use the contact options below once you have placed your order. Whatever industry youre in, weve got tailored solutions to help your people work smarter. The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Download it now and use your device to be totally on top of things: View, pay, and download your bills. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. When you run the tests online, well ask you simple questions, and let you know how well put things right. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. a fault or order with your fault or order references. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Weve updated our BT Business privacy policy. Adjust your speeds to align with your needs: it's internet that grows with you. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. We always aim for 100% target availability, but sometimes things do go wrong. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your
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