Customer Service. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! on You can contact Virgin Media customer services on Twitter @virginhelp. Virgin Media employs several customer contact forms covering the more basic subjects. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Sales for broadband, TV and phone. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. How to add another email account into Virgin Media Mail. - edited Re: No welcome email. 04-07-2022 I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. 09-07-2022 I was genuinely wondering why you could not use the form. 12-07-2022 Gmail is one option along with Outlook and the many other free email suppliers. Let us know how you get on. ", So hence my frustration and tone of my OP. Changes to our Acceptable Use Policy for Virgin Media Mail. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. If you have a complaint, please get in touch via the form below. Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. This article has been viewed 98,155 times. For broadband, TV, landline, and account enquiries, phone 03454541111*. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. 4. 30-04-2022 When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. Find contact details for 700 million professionals. 09-07-2022 Hi @Crashedagain. That way I have definitive proof that the company has received my complaint and when they received it. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. Step 3: Plug in your NOW Broadband Hub on the go-live date. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. We are working on it.' When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. Virgin Media email address: enquiries@virginmedia.com. 21:39. Learn moreHave I helped? I do have the address I want to block though, on * Cookies used for marketing and advertising purposes. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. I did notice in the forum that there is a list of available addresses but that never came up. Customer service free from Virgin Phone or Mobile 150. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? Last Updated: December 2, 2022 While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. Registered in England with number 02591237. For broadband, TV, landline, and account enquiries, phone 03454541111*. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice." Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. Want to chat to a specific company? This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. 08-02-2022 08-02-2022 Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. 1800 941 114. businesssupport@virginmedia.ie. Re: Wifi Pods - how to order. Virgin Media contact number. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. Possibly. I'm sorry to hear you're having an issue with upgrading your broadband. You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. It is0345 600 0789 for mobile customers. Yep, that's a scammer, and hanging up was the right thing to do. - edited 28-01-2022 Contacting Virgin Media. 06-07-2022 01-05-2022 on Virgin Media support opening hours. And obviously some other people are having trouble too. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". If not, they are charged at the same rate as a standard UK landline number. 11-09-2022 09:39, Virgin Media do not have an email address for support issues or for making a complaint. on Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . The company has been a subsidiary of Liberty Global plc, an . Mon-Sat 9am-5pm. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. Virgin Media have recently changed the way you reset the password for a secondary email account. on New around here? The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. Mon-Sat 9am-5pm. You will be contacted by a member of our Complaints Team. and is reached by going into manage other accounts. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. These changes affect all Virgin Media email addresses ending in the . 11:54, Thanks for joining me on PM and allowing me to sort this for you , Just to update this thread, this was sorted via a password reset and virus scans being ran . Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. They cannot wriggle out of it. 13-07-2022 Thank you for letting us know and I am so sorry you are facing these issues with your connection. Currently leading all aspects of fundraising - Corporate, Community, Events, Individual, Marketing, Social Media and Strategy - Mentoring and supporting the fundraising teams at BUMBLEance.<br><br>A creative person with passion for social inequities. 09:04. Can you give us some additional information about your connection issues so we can offer further support? Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. Cancelling my Virgin Media contract help page. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. I opened my emails went into folders and clicked on Add an email account. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. on 08:48. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. 4. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . 09-07-2022 In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. Search. It's free and takes less than a minute to check and compare. Click Mark as Helpful Answer or use Kudos to say thanks, on . online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. 13:16. They are free if you are on the Gig1 . Virgin Media mobile numbers have a separate number to call. All tip submissions are carefully reviewed before being published. 27-01-2022 This includes the availability of email addresses, phone numbers and callback forms. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Lets take a look at these options now. More information and review your options. 12:17. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Need a helpful hand to show you how to make a payment? unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . Please enter the email address you use to sign in to your My Virgin Media account. Re: Blueyonder email. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. 29-01-2022 It is no longer possible to create new virginmedia.com email addresses. 16:11. 08-07-2022 The services and products mentioned on this website may only represent a small selection of the options available to you. When you need to get hold of your broadband provider, you need to know the fastest way to do so. Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. Can you show us where you're asked for these. im told to log a complaint online- which you cant do as my account is no longer active! Talk to other friendly customers and members of the Virgin Media team. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. However, when clicking on such links, it generally redirects you to the contact or support pages. 15:10. CISAS is impartial and will investigate your case. I got through yesterday via the Whatsapp which I think is a very good service. As long as you have online access you can use that form. How to Contact Virgin Media. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Virgin has a selection of active social media accounts where customers can get in touch. The Virgin Media community has over half a million members. In total, there are 6 ways to get in touch with them. Thanks for posting. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). 24-01-2022 You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. <br><br>Corporate Partnerships . We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. People Like Cara Durbin . 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 3 hours ago. Our email service is a free service we offer to customers with an active broadband service with us. Or 0345 454 1111 from any other phone. Unfortunately he phone lines and other contact methods are extremely busy at present.. as the system does not have that info for her, but does not work. You can also text Virgin mobile for free on 07533 016 422. The message chat was also down on Monday, on For example, did problems begin when you moved house, or perhaps when you updated your mobile? Look on the media outlet's website for an email address. Customers can use the area codes to make local, national, and international calls. Select Email folders and choose file saving options in the list. . The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. on All lines are open from 8AM to midnight every day of the week and if you call out-of . How do customers contact Virgin Media? Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. I just want a broadband upgrade also. 10:50. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. References. There are no guarantees that my advice will work. I have this problem also. Find a Virgin company. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. Save money on your broadband bills with Selectra. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. Thanks for your post and welcome back to the Community. Not on mobile, desktop with 3 different browsers! That means you don't have to use Blueyonder.co.uk webmail interface! You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. Enter details of Virgin Media IMAP settings in the interface. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. 18:04. many thanks for all the help. Only Virgin Media Ireland provides online forms for contact. I then call again tonight where I am told someone will call me back in ten days! I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Lets hope that this handy feature returns soon. You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. I opened my emails went into folders and clicked on Add an email account. It has to be . Are you able to set up a BQM for us, leave this running for 48 hours and post the results? If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. Thanks to all authors for creating a page that has been read 98,155 times. By continuing, you agree to our cookies policy. Try for free at rocketreach.co . Talk to other friendly customers and members of the Virgin Media team. Saturday: 8am to 8pm. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. 11:18 Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. 22:50. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). 08:49. 11:36, I have to give my credit card details which I am nervous about, on I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. 11:59. If this ever happens to you again we have information on how to deal with fraudulent calls here. Hi Graham thanks for your reply. It's packed with tips, hints and helpful answers about our products and services. Remind me when call center opens. on Sign in to your My Virgin Media account to view your bills, make a payment, set up a Direct Debit and much more. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . Opening hours are: 25-08-2022 8 years of multi-channel experience, including UX copy, print media, eCommerce, social.
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